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Can't export profiles

Member ✭✭
edited March 2018 in FLEX-6000 Signature Series
Has anyone run into this?  Whenever I try to export profiles or settings in any way, it sets there for a close to five min and when it finally completes, its an empty file..

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Answers

  • Member ✭✭
    edited January 2018
    I have never seen this happen... More info as to SmartSDR version, Win version might be helpful
    73s Jim K4JAF
  • Member ✭✭
    edited March 2018
    SmartSDR is 1.4.16 running on windows 7 64 bit.
  • Administrator, FlexRadio Employee admin
    edited March 2018
    If you can't export profiles, then you have a corrupted persistence database.  Export your profiles, but UNCHECK the preferences option.  Do a factory reset of the radio.  Test the profile export, it should be working.  After that import the preferences free profile export to get back the TX and global profiles, but not the persistence part of the database.
  • Member ✭✭
    edited December 2016
    I did a factory reset in troubleshooting my HRD issue so, that I did already.  Still not working.  Anything else I can try?
  • Administrator, FlexRadio Employee admin
    edited December 2016
    Make sure you did not import a previously exported profile set before testing the export after the factory reset.  That would copy the bad data back into the persistence DB that is causing the issue,

    If you did that, then look to see what program(s) on your PC would be preventing a file from being created on your desktop.  Disable all virus scanning or Internet security suites.  
  • Member ✭✭
    edited December 2016
    Tim, you are the man!  It was my virus protection stopping it...  Thanks!!
  • Administrator, FlexRadio Employee admin
    edited December 2016
    Your welcome.

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