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answering phone

KeithE
KeithE Member ✭✭
edited May 2020 in FLEX-6000 Signature Series
I am getting real nervous with a new Flex 6700 that has never worked and no one answers the phones. 

Comments

  • rfoust
    rfoust Member ✭✭
    edited March 2017
    What problems are you having with it?
  • KeithE
    KeithE Member ✭✭
    edited February 2014


    There is not enough space here to answer that.

  • Stu Phillips - K6TU
    Stu Phillips - K6TU Member ✭✭
    edited May 2020
    Do you have a real problem or are you just a Troll?

    FlexRadio answers their phones just fine for me and their technical support is very prompt in getting back to folks.

    There are also lots of folks here able to help.

    Please provide a full description of your problems and help will be at your finger tips!

    No offense intended if you are not a troll!
    Stu K6TU

  • KeithE
    KeithE Member ✭✭
    edited February 2014


    I already have a help ticket open.  Spent yesterday afternoon on the phone with zero fixes.

    I just need to vent!  These things are not cheap and when you get a new one that doesn't work and looking at missing contests this weekend and maybe needing to spent air fare to get it looked at is wearing me thin.

  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited March 2017
    Keith - You have an open Help Desk ticket on this issue of which your last response from one of our Technical Support engineers was at 11:00 AM today.  It is not always possible for our support technicians to answer every incoming phone call as if they are engaged with another customer it is company policy not to put them on hold to answer a phone call.  Because of the recent release of SmartSDR our support load is a little higher than usual which will result in some response delays.  I expect that Dudley will get back to you shortly.

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