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Lack of response from Help desk

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Rick WN2C
Rick WN2C Member ✭✭
in FLEX-8000 Signature Series

I opened a help desk ticket on 6/26/26 and received an automated reply and then received a reply from Tim. I had thought Tim was sending an ATU and I questioned him on this as I thought that was what he was sending. He told me that he was replacing the radio as it was within the 30-day window. I have requested 2 updates as to where Flex is in the process with no response. Is this the state of Flex customer service or is Tim out on vacation. Can't call Flex as they don't take incoming phone calls. It's just leave a message and we'll call you back. Not really happy with the service at the moment.

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