I need help getting my Aurora 510 setup for SmartLink

petel22151

My ISP is Xfinity. I use the Xfinity XB8 router. I have successfully registered my gear to use SmartLink. When I run the SmartLink Setup routine and Test the connection, the test fails and provides this feedback: "Radio cannot be accessed using SmartLink. UPnP Ports: TCP = FAIL, UDP = FAIL; Forward Ports: TCP = FAIL, UDP = FAIL; Hole Punch Supported: No"
I have run the TraceRoute routine with the following results:

Tracing route to 8.8.8.8 over a maximum of 30 hops
********************************************************************************
1 1 ms <1 ms <1 ms 10.0.0.1
2 8 ms 8 ms 8 ms 10.28.61.218
3 11 ms 10 ms 10 ms 68.86.200.45
4 10 ms 9 ms 10 ms 96.216.16.193
5 12 ms 15 ms 16 ms 162.151.163.225
6 10 ms 9 ms 10 ms 69.139.223.245
7 15 ms * 20 ms 96.110.42.129
8 14 ms 12 ms 13 ms 96.110.37.114
9 * * * Request timed out.
10 14 ms 15 ms 11 ms 192.178.45.33
11 13 ms 11 ms 12 ms 209.85.252.19
12 15 ms 12 ms 12 ms 8.8.8.8

I have read that the existence of two IP addresses in the 10.x.x.x range is likely to be my problem, since that indicates I have multiple NATs and I need a single CG-NAT configuration for SmartLink to work. Am I on the right track and, if so, what do I need to do to overcome this problem. I am not very "network literate" so if I need to ask my ISP (Xfinity) to do something to reconfigure my service I'm not clear what I need to ask for. Has anyone had experience with this problem and especially any advice on how you resolved it would be greatly appreciated!
Pete - N4PJL - PeteL22151@aol.com

petel22151

UPDATE: I finally got everything working, thanks in large part to the help of a Ham-friend who is superbly knowledgeable about networking. My Xfinity ISP works fine, as does my mesh network. Most of my issues were solved by getting full access to my Xfinity router/modem and making the appropriate configuration settings that had been hidden during my initial setup efforts.