I need help getting my Aurora 510 setup for SmartLink

petel22151

My ISP is Xfinity. I use the Xfinity XB8 router. I have successfully registered my gear to use SmartLink. When I run the SmartLink Setup routine and Test the connection, the test fails and provides this feedback: "Radio cannot be accessed using SmartLink. UPnP Ports: TCP = FAIL, UDP = FAIL; Forward Ports: TCP = FAIL, UDP = FAIL; Hole Punch Supported: No"
I have run the TraceRoute routine with the following results:

Tracing route to 8.8.8.8 over a maximum of 30 hops
********************************************************************************
1 1 ms <1 ms <1 ms 10.0.0.1
2 8 ms 8 ms 8 ms 10.28.61.218
3 11 ms 10 ms 10 ms 68.86.200.45
4 10 ms 9 ms 10 ms 96.216.16.193
5 12 ms 15 ms 16 ms 162.151.163.225
6 10 ms 9 ms 10 ms 69.139.223.245
7 15 ms * 20 ms 96.110.42.129
8 14 ms 12 ms 13 ms 96.110.37.114
9 * * * Request timed out.
10 14 ms 15 ms 11 ms 192.178.45.33
11 13 ms 11 ms 12 ms 209.85.252.19
12 15 ms 12 ms 12 ms 8.8.8.8

I have read that the existence of two IP addresses in the 10.x.x.x range is likely to be my problem, since that indicates I have multiple NATs and I need a single CG-NAT configuration for SmartLink to work. Am I on the right track and, if so, what do I need to do to overcome this problem. I am not very "network literate" so if I need to ask my ISP (Xfinity) to do something to reconfigure my service I'm not clear what I need to ask for. Has anyone had experience with this problem and especially any advice on how you resolved it would be greatly appreciated!
Pete - N4PJL - PeteL22151@aol.com