'Profiles' not responding. What is the fix?

Tom Porada

I do not create Profiles very often so I might be missing a simple point, but when I click on Profiles, the drop-down menu opens but is not responsive. I cannot create a Transmit or MIC Profile nor does profile Manager do anything. There is no response when I click on them - the window just closes.

I found this out yesterday while following Mike's video on setting up FreeDV. I then realized the Profiles was not working.

I sure would like this working again.

I am using Smart SDR v4.1.5, 8600, PGXL, TGXL

Tom W4IEE

KD0RC

Hi Tom, can you export profiles? If so, do an export followed by a factory reset. If that doesn't help, submit a help desk ticket.

Tom Porada

Thanks Len…

Yes, I can export profiles and just did. Next up will be the reset.

Tom W4IEE

Tom Porada

I just performed the cold boot/reset as outlined by Tim.

This was NOT successful. I still cannot create new profiles. Time for a help ticket unless someone has other ideas.

I even thought that perhaps the Profiles sub windows were somewhere else on the desktop (I use two monitors) but there was no evidence of that.

For clarity, here is what I did:

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3.) Perform a Comprehensive Cold Boot and Factory Reset of the radio

Comprehensive Cold Boot and Factory Reset Procedure

NOTE: Before starting, shut down all programs that may interface with the radio, such as loggers, digital mode programs, and NodeRed devices.

NOTE: If a cable is connected to the REM ON connector on the back of the radio, please remove it before running the reset procedure. Once the reset procedure is finished, it can be reconnected.

Before you get started, please note the "wait times" in the steps listed below.  These are important to ensure the radio resets properly.

• Power off the radio by pressing and releasing the power button. Allow it to completely power down before continuing by waiting for the power LED to turn off (or amber if a FLEX-6000 GPSDO is installed). If pressing and releasing the power button does not shut down the radio, press and hold the power button until the radio shuts down.  If this does not work, turn off the DC power supply to shut down the radio.
• Once the radio is powered off, wait for 2 minutes to allow all processors to shut down properly.
• Remove DC power from the radio by disconnecting the DC power cable for at least 30 seconds. Removing the DC power cable rather than turning off the power supply is required to ensure a complete reboot of the radio's processors.  For the Aurora radios, turn them off and on using the AC power switch on the back of the radio to disconnect the power.
• Reconnect the DC power cable and turn on your power supply.
• Wait 2 minutes after turning on the DC power supply to allow the internal PSoC processor to boot up completely before continuing.

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Tom W4IEE