Error 0x80070490 on startup

Ken

Can't start SSDR 3.10.10 this morning due to error 0x80070490 message.

Processor AMD Ryzen 7 5700G with Radeon Graphics (3.80 GHz)
Installed RAM 16.0 GB (15.3 GB usable)
Device ID 0F76C568-9C55-4C19-9519-B23F92FF0EE6
Product ID 00330-81490-73264-AA717
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

KD0RC

Hi Ken, I would submit a help desk ticket.

Ken

Len,

done.

Tim has responded with a question that I've answered. No resolution - yet. I'm sure something is coming.

Interestingly there are other things observed on the SSDR display. There are buttons that the text is grayed out. Audio slider in the RX display object is at zero - not by my action. There is nothing in the windows logs to indicate an application issue.

I've had similar button gray out before with 3.10.10 that a simple restart would recover. This time reboot of PC, the 6500 cold start etc does nothing to correct the issue.

I'm about to uninstall and reinstall to see if this fixes but am waiting to see if Tim needs any information I can gather.

73,
Ken
KD2KW

Ken

Len,

done.

Tim has responded with a question that I've answered. No resolution - yet. I'm sure something is coming.

Interestingly there are other things observed on the SSDR display. There are buttons that the text is grayed out. Audio slider in the RX display object is at zero - not by my action. There is nothing in the windows logs to indicate an application issue.

I've had similar button gray out before with 3.10.10 that a simple restart would recover. This time reboot of PC, the 6500 cold start etc does nothing to correct the issue.

I'm about to uninstall and reinstall to see if this fixes but am waiting to see if Tim needs any information I can gather.

73,
Ken
KD2KW

Ken

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Ken

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