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Flex 6400 recorded audio play back is very low

Can someone help me? When I play back audio recorded on my 6400 sometimes and audio is very loud, when the station is 20-30 over, but when I play back recorded audio from someone who is S9 or lower, the audio is very low. I run external audio gear and the amp/LP 100a are showing 1-2 watts of output with a lower signal. Im figuring there is a level I need to increase on the radio and just can't seem to figure it out. Thanks. Joe N8UP
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