Doubts about FlexRadio support? read this

Mike VE3CKO

After getting the 8600 earlier this week, I started using it to continue DXing in particular getting in the log on as many bands I can for chosen DXpeditions. Got T32TTT on all bands except 160m and 60m so after decoding them on 60m I started to chase them, yes playing radio a little bit on Christmas Day. Noticed the radio was limiting the xmit range in FT8 and realized I needed a turf file as I'm in Canada and radio region was sent as US.

So at 4:33pm my time CHRISTMAS DAY, I opened a HelpDesk ticket asking for a turf file for Canada. Got the usual automated email response saying it was after normal business hours and another response, Notice of ticket receipt during business Holiday. "your HelpDesk ticket will be addressed once we return".

I knew that when I opened up the ticket but I wanted to get it out of the way so I didn't forget about it. Got another response at 10:43pm, my time from Tim with the said Turf file. Tim had taken the time to create the turf file for the serial# of the radio on Christmas Day, he didn't have to as it not only after regular business hours but it was a holiday, but he did, thank uou Tim.

I have always had nothing but fantastic experiences with support when needed and this ticket response was special and it was above and beyond, I was compelled to share this little Christmas story. If you had any questions about the integrity of the people at FlexRadio, this example should set you straight.

Merry Christmas to all and all the best in 2025

W2PP

well done Tim. My experience with Tim is he’s a good guy and if he can sort out your problems he does and typically pretty quickly.
Peter

K9SO

Flex support is the best of any company I've ever dealt with.