upgrade - audio but not video

KØFUZ

I upgraded to 3.7.4 and I got audio but not video output. I then downgraded to 3.6 and had the same result. Originally started at 3.5.9.

I am running a 6400 on a windows 10 machine.

How can i get the video back?

thanks

John k0fuz

VE7ATJ_Don

H John… I think we need a bit more info to help you out.

How is your shack configured? Is the radio directly connected to your PC? Or are you running remotely through SmartLink? If the latter, what network are you using? Local Wi-Fi? Remote over a provider (if the radio is some distance from your operating position)?

When you say "…audio but not video output." what do you mean? Does this mean you can hear the radio audio (band noise, signals, etc.) coming out of your headphones/speakers but can't see a panadapter?

I take from your note that everything was working fine under 3.5.9 but stopped when you upgraded? Did anything else change? Did you have any difficulties with the upgrade?

KØFUZ

Thanks Don,

Radio and computer (win10) connected to the same router.

Yes can hear through the headphones but no panadapter.

It was working ok on 3.5.9 and no problems with the upgrade process.

Thanks for your thoughts and time.

John

KD0RC

Hi John, try a factory reset after exporting your profiles. If that doesn't work, I would submit a help desk ticket.

VE7ATJ_Don

Hi John…OK, thanks. It's possible the panadapter window is coming up somewhere you're not expecting it (Windows does this sometimes, especially if you have multiple monitors) or is not coming up at all.

First thing may be to try a full reset of the radio (backup your profiles first!) and see if that helps.

If that doesn't help, I'd open up a Help Desk Ticket.

KØFUZ

I opened a Help Desk ticket. Tim very quickly resolved the problem -

 SmartSDR settings file was corrupted. Very fast service from Flex and resolution.

VE7ATJ_Don

That's terrific!

Yea, the Help Desk Team are a pretty on-the-ball crew.