SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Version v3.7.4 and STILL no working Noise Blanker.. Wideband or otherwise..
I recently had the opportunity to use a SunSDR a few miles from here and the experience was night and day.. Supremely frustrating.
**** Flex??
N2JXL.
Comments
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Open a Help Desk ticket. That way the issue is officially documented with Flex Radio. It may not get the problem resolved as soon as you or I may like, but it demonstrates in numbers, the extent of the problem. Otherwise, unless it is huge number of users that are being effected, it will not be addressed sooner than later.
Flex Radio needs to know how many users are effected by different problems to know where to best focus their resources to solve issues such as this one. Just posting about it here on the forums ( unless it is a widespread problem) won't prompt them to explore a particular problem. I am speaking from experience and observation of issues and whether or not they ever get resolved. And noting what seems to motivate Flex Radio into taking action on resolving different problems that come up with the software and firmware.
James
WD5GWY
3 -
James, there is already a bug ticket open for the WNB non-working issue. How many people are affected? Every single person who has purchased a new 6600 or 6400 since March of 2023.
1 -
If that is the case,"that every single person who purchased a new 6600 or 6400 since March of 2023", it is odd to me that I have seen very few posts here or on other websites concerning this problem. I know they exist. I just haven't seen that many. That is the reason I responded as I did. Opening a single Help Desk ticket by one user won't attract much, if any attention to the issue. Multiple Help Desk tickets for the same issue has a better chance of getting the needed attention to the problem. That was my motivation behind my comments.
James
WD5GWY
1
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