SmartSDR v3.8.19 and the SmartSDR v3.8.19 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
V3.5.9 will not install on 6400
I downloaded the 3.5.9 update this morning. When I try to install it goes through to the screen where you see the checked off application files but the SmartSDR application file is grayed out. Only DAX and CAT are checked off to run. After the next screen where you have it create desktop icons, it appears to start to run but nothing happens. I cold started the 6400 again and tried a couple more times with no success.
This is running on an HP laptop with Windows 11.
I can still run 3.5.8.
Not sure what the problem may be. I don't usually have a problem with updates.
Phil N3ZP
Comments
-
Ran program in compatibility mode and install was successful.
Phil N3ZP
0 -
I have exactly the same problem with the 3.5.9.0
-
I have the same problem too. Maestro and Flex 6600 updated automatically but SmartSDR 3.5.9 will not install on my Windows 11 machine. No warnings, the initial steps in the install process start but then it disappears. I turned off Windows Security Virus & threat protection but it still won't install.0
-
See Chris' MM1PTT comment
Right Click on the downloaded file "SmartSDR_v3.5.9_installer" dot exe
Click on Troubleshooter compatibility (If you don't see Troubleshooter compatibility click on "show more options"
Run program
0 -
Running the Troubleshooter compatibility program fixed it for me.
Everything is working now.
0 -
Yes, I had the same issue, the Troubleshooter fixed it for me as well. Thanks for the tip!0
-
Ditto for me.
Version 3.5.9 is the first version of SmartSDR that exhibited this issue on my Windows 11 machine (Surface Pro 6 tablet). Earlier versions of SmartSDR installed without issue.
Curiously, an install of 3.5.9 on two other Windows 11 PCs at club sites went without issue and without needing to run the troubleshooter.
0 -
Well that's frustrating as ****. I had even tried running as administrator - nada. Tried reboot - nada. Run in Troubleshoot Compatibility as suggested and it installed successfully. So Flex team, can you enlighten us as to why this is required?0
-
It isn't necessarily a issue with SmartSDR installation. It has to do with Windows and how it handles installation of software. Usually, it is the Windows Firewall blocking some or all of the installation. Or especially if you are using Windows 11, it is Windows Security blocking installation. That is why you may need to run the installation as Administrator or Compatibility mode.
James
WD5GWY
0 -
Same problem here until I deleted McAfee security suite, then 3.5.9 installed smoothly.
N5CF0
Leave a Comment
Categories
- All Categories
- 282 Community Topics
- 2.1K New Ideas
- 526 The Flea Market
- 7.5K Software
- 6K SmartSDR for Windows
- 144 SmartSDR for Maestro and M models
- 350 SmartSDR for Mac
- 248 SmartSDR for iOS
- 228 SmartSDR CAT
- 169 DAX
- 352 SmartSDR API
- 8.7K Radios and Accessories
- 7K FLEX-6000 Signature Series
- 1 FLEX-8000 Signature Series
- 839 Maestro
- 43 FlexControl
- 843 FLEX Series (Legacy) Radios
- 787 Genius Products
- 414 Power Genius XL Amplifier
- 274 Tuner Genius XL
- 99 Antenna Genius
- 242 Shack Infrastructure
- 166 Networking
- 402 Remote Operation (SmartLink)
- 124 Contesting
- 622 Peripherals & Station Integration
- 125 Amateur Radio Interests
- 860 Third-Party Software