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Smart SDR Smart Link Check

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Hello I ran this smart link test on my IMAC and noticed it gives more information than the Windows version does. But what is hole punch fail ? I had a help desk ticket on this smart link issue. FLEX support had to team view remote into my ASUS RT-AX82U to get it working the TCP **** was working fine but the UDP port kept failing. From my understanding UDP ports are kept closed by default.