Windows 10 Updated today - Lost all functionality

Mike Sonn KF9AF

I just had a Windows 10 update that required a restart. Everything has been working fine for hours, including my update to 3.3.32, prior to the Windows update.

When I received the Update/Reboot notification on my PC, I closed all programs and powered off my Flex 6500 as I normally would. Upon reboot, when I start SmartSDR, the receive window is as shown. There is no audio as there is no slice.

This is what the screen looks like after I clicked one of the greyed out filter buttons:

Tried a reboot of the PC with no change.

Help?

Mike

KF9AF

Update - Used Windows Recovery to uninstall updates. No change. Uninstalled SmartSDR 3.3.32 and reinstalled - No change.

RFord

Did you have SmartSDR open during the Windows update?

You may try to reset the 6500…

Mike Sonn KF9AF

This is an Unhandled Error Window that pops up when I click on a greyed out filter button on the right.

Mike Sonn KF9AF

RFord - I did not have SmartSDR open when I performed the WIndows Upgrade/Restart. I just tried the factory reset on the 6500, no change...

Thanks for the suggestions.

Mike KF9AF

wp4oxg

Hi.

I would try a full driver uninstallation before (rebooting), updating and retry installing SmartSDR again. The following article in Flex explains how to uninstall everything (including the drivers that are not normally uninstalled when deleting SmartSDR):

https://helpdesk.flexradio.com/hc/en-us/articles/204975589-How-to-do-a-Complete-uninstall-of-SmartSDR-for-Windows-from-your-PC

As a fact the article starts with this phrase: "Windows 10 updates have a history of corrupting kernel mode drivers". Maybe this can help.

Regards,

wp4oxg

wp4oxg

Hi.

I posted before a response and it seems my post got deleted. I was recommending you to clean uninstall everything following this article:

https://helpdesk.flexradio.com/hc/en-us/articles/204975589-How-to-do-a-Complete-uninstall-of-SmartSDR-for-Windows-from-your-PC

Which references at the beginning "Windows 10 updates have a history of corrupting kernel mode drivers". This may help.

Regards,

wp4oxg

Mike Sonn KF9AF

WP4OXG - Followed every step in the link. No change. Thanks for the suggestion. I've submitted a Help Ticket. Can't help be think this is something simple. I'll report that result of the Ticket.

AA0Z

I have the same issue. No VFO. I reloaded 3.3.32, same issues. I'm even having issues connecting to Smartlink.

Wayne VK4ACN

Im having the same problem today, worked fine yesterday. Windows 10 hasnt updated since 15/9, so guessing its not a windows update that caused it. Maestro is showing the same thing, as is Smartsdr ios. Have reset radio twice, but no luck. Help desk ticket submitted

Karl KB2AS

I reloaded 3.3.32 and that did not resolve the issue. Submitted a helpdesk ticket but have not yet had a response.

While waiting, I downgraded to 3.3.29, power cycled, and updated back to 3.3.32 and all is well again.

I noticed I had a .Net update sometime between turning the radio off yesterday and turning it back on this morning, not sure this is relevant.

Karl - KB2AS

Mike Sonn KF9AF

Well, I'm sorry and selfishly glad I'm not the only one. As a test, I loaded SmartSDR onto a laptop that did not have any Smart software on it before and had the same result. I tried downgrading to the previous version of SSDR with the same result. Tried Upgrading back to 3.3.32 and now display on 6500 show "Timeout" and the power led is flashing red in a series of 3 flashes.

I have a from my Help Desk Ticket and am trying those suggestions. Tim said, "We are aware of this problem and we are currently investigating the reason why this is happening."

Thanks all for sharing your issues and we just need to see what Flex comes up with.

Mike KF9AF

k3Tim

There is an interesting note on the Microsoft site about the update (KB5017380) in the "Known Issues". It states some audio devices fail after this update. There is a KIR (known issue rollback) available but looks complicated due to having to mess with Group Policy. Another can-O-worms.

https://support.microsoft.com/en-us/topic/september-20-2022-kb5017380-os-builds-19042-2075-19043-2075-and-19044-2075-preview-59ab550c-105e-4481-b440-c37f07bf7897

Good Luck....

k3Tim / 7

KT4XN

Had the same issue on startup this morning. Downgraded to 3.2.29 and almost all works

Paul Ewing

I woke up today to the same issue. I will be following to see what the fix is. My 6500/6600 are dead in the water. Paul N6PSE

Paul Ewing

I was affected by the Windows update, I downgraded Smart SDR to 3.2.39 and I am working again.

RFord

I had a Windows update this morning...running Windows 11. I thought I might be ok...but that was not the case. I was able to do a clean install of v3.3.32 and I'm back on the air...

Eric-KE5DTO

https://community.flexradio.com/discussion/8027140/no-slice-available-issue-september-27-2022#latest

Mike Sonn KF9AF

Problem solved for me. My SD Card was corrupted. Replacement sent from Flex and everything is back to normal.

Mike KF9AF