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After SWR fault, power limited to 500w

I had a switch problem when I was operating on 20m that caused the amp to trip fault for high SWR. Now the amp only runs at ~500w on that band. The rest of the band have normal power output. I tried restarting the amp and reinstalling firmware but that didn't fix it. Looking for guidance, on how to open a support ticket if that's the route I need to take. Thanks, Fred AE4ED

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