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6400 Won't boot

Hi, my new Flex 6400 won't boot up this morning. The unit powers up the fan is on, the logo goes blue, but the LED stays off. I have tried holding the LED for 6 sec and it goes white but stays solid. I cannot of course connect to the radio.
My power supply is fine but, I have tried another just in case!
Any suggestions please?


  • Ted  VE3TRQ
    Ted VE3TRQ Member ✭✭✭

    Have you tried leaving DC power disconnected for at least 30 seconds, then plug in the DC power, then wait 2 minutes, then try a single press of the power button? The internal processors need a bit of time to start and and be fully operational before asking the radio to start up.

  • Hi Ted,

    thanks for the reply.
    Yes have tried and the cold boot and factory reset sequence advised by support. In contact with them now so fingers crossed as we say in the UK!
  • Maurice
    Maurice Member ✭✭
    Same issue here with 6400 atu 3 days old.

    Press on/off button only blue front light is on an fan is running no light in on/off button.
    Also tried the cold reset but no progress.

    Did make a ticket at the helpdesk, but where seeking for solution, and saw this tread what looks te same.
    Only no solution reported in this tread

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