Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

6700 Lemon

If there is such a thing as a 6700 lemon I have it. If someone can recommend a radio that I can operate from my laptop let me know and I will sell my 6700. I am tired of mailing it back for service and the service department's first thought is there is no problem and sending it back without calling for more info or fixing the problem. The next to latest problem was no sound in the right speaker. I got it back and the right speaker worked for 15 minutes and then stopped working.

I have moved the speaker controls left to right and checked several different headsets and plug adapters.

My question do I spend another $200 and send it back (bench time and postage) or is this covered by a warranty and only cost me time and $40?


  • Bill NE1B
    Bill NE1B Member ✭✭✭

    Have you run audio tests on your sound card? I had an on-board (mother board) sound card go bad on one of my computers.

  • Lionel
    Lionel Member ✭✭✭

    You don't say what the radio is doing, or not doing. It seems like you're saying the powered speaker output and the headphone output are showing the same symptoms. Is it always, or intermittent? It's always possible to get a lemon with any product.

    I have experienced an intermittent issue with the phone out jack on my 6400 and tracked it down to a poorly made cable. I made the cable - poor QC. Anyway, I fixed it by making a new cable with a new connector. Just a thought and apologies if I'm being redundant. I don't think this is your problem but thought it worth mentioning.

    I also found an issue with one of the powered speakers that appeared as a loss of a channel regardless of the slider position.

    Years ago I had an issue with the jack coming loose from the circuit board on my 5000 because the design at the time did not have the jack mounted to the cabinet. Against all common sense I opened it up and repaired the solder connection. The 6xxx is mechanically different, so this would seem unlikely, but maybe. I would not suggest ever taking an iron to a 6xxx.

    I do recall reading a cautionary note about accidentally grounding one of the audio channels. This may be in the hardware manual. Something about using a mono plug in the stereo jack.

    The experience with my 6400 showed me how they can sometimes resolve mystery causes. I had one, well documented and with video and worked with Flex for a few weeks. The engineers could not replicate the issue and in the end they swapped out my 6400, which was months old. It didn't have the feeling of being a lemon - just an odd issue. The key was keeping very good records of everything and an accurate record of the setup of the radio at the time of the issue, but maybe this applies more to other than sound issues you're experiencing.

    With specifics, I've gotten useful feedback from this community. Call Flex up about warranty matters. Maybe it is covered.

  • Erika - KØDD
    Erika - KØDD Member ✭✭✭

    Just send it to me and I'll make lemonade. Address in Zed

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.