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SmartSDR v3.1.12 and the SmartSDR v3.1.12 Release Notes. | SmartSDR v2.6.2 and the SmartSDR v2.6.2 Release Notes.
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes. | Power Genius XL Firmware v3.4.16. | Power Genius XL Utility v2.2.10.
FRS Help Desk message board is like a phone without a ringer
Flex recommended I switch from software version. They said v2.6.50 might corrupt the SD card. And Flex recommended I make profiles. I did both. That's when the trouble began. I quickly learned how to export and import Profiles as my new Profiles were constantly being lost.
I am still loosing Profiles with every power down. I contacted the Help Desk 8 days ago.
The Help Desk suspects my SD is corrupted. I suspected as much too. The Help Desk offered to send me a new SD card, a #8 torx driver and instructions.
Of course I agreed and sent my mailing address. That was 5 days ago. And I sent another message; "Will the SD card be loaded with V2.4.10? I know there are two version 2's that don't corrupt the SD card. I prefer v2.4.10 because the other one stutters while sending CW." That was 5 days ago.
5 days ago, instead of the help desk saying, yes the SD card with v2.4.10 is on its way, they wrote; "Steven, yes the SD card will have V2.4.10 preloaded. Let me know if this is acceptable, and I'll inform our shipping team".
So, 8 days later, I am no closer to receiving a new SD card. If only the Help Desk had sent me an email to notify me of a new message (you know, the email connected to my Help Desk account) I could have replied 5 days ago.
The FRS Help Desk is like a phone sans ringer. Other secure message systems I correspond thru send send me an email, informing me that I have a new message.
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