SmartSDR v3.8.21 and the SmartSDR v3.8.21 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
FRS Help Desk message board is like a phone without a ringer
![Steven Linley](https://us.v-cdn.net/6032377/uploads/userpics/07ETCAIQ9APA/nCBZAB6EHT6CY.jpg)
Flex recommended I switch from software version. They said v2.6.50 might corrupt the SD card. And Flex recommended I make profiles. I did both. That's when the trouble began. I quickly learned how to export and import Profiles as my new Profiles were constantly being lost.
I am still loosing Profiles with every power down. I contacted the Help Desk 8 days ago.
The Help Desk suspects my SD is corrupted. I suspected as much too. The Help Desk offered to send me a new SD card, a #8 torx driver and instructions.
Of course I agreed and sent my mailing address. That was 5 days ago. And I sent another message; "Will the SD card be loaded with V2.4.10? I know there are two version 2's that don't corrupt the SD card. I prefer v2.4.10 because the other one stutters while sending CW." That was 5 days ago.
5 days ago, instead of the help desk saying, yes the SD card with v2.4.10 is on its way, they wrote; "Steven, yes the SD card will have V2.4.10 preloaded. Let me know if this is acceptable, and I'll inform our shipping team".
So, 8 days later, I am no closer to receiving a new SD card. If only the Help Desk had sent me an email to notify me of a new message (you know, the email connected to my Help Desk account) I could have replied 5 days ago.
The FRS Help Desk is like a phone sans ringer. Other secure message systems I correspond thru send send me an email, informing me that I have a new message.
Steven WA8Y
Comments
-
@Steven Linley I hate to hear that your in process HelpDesk experience has not met your expectations. Please let me offer our apology that that has transpired. I have expedited the process of getting your replacement SD card sent to you and updated your ticket with the replacement instructions. I will check back with you tomorrow to monitor the progress in getting your issue resolved.
1 -
OK, thanks Tim.
Steven WA8Y
0 -
Tim,
I received the SD card via over night mail this morning. There were no instructions but it only took me about 20 minutes the new SD card and power ON the 6600 (everything A OK). I started making Profiles; first I made a Global profile and several TX Profiles (RF-Kit CW, RF-Kit Digi, and RF-Kit SSB).
I set up each band for CW, Digi, and SSB. I saved the Profiles after each change. When I finished the CW profiles I save the Global profile again. When I finally finished making and saving the SSB profiles, I made a mic profile. I then saved the TX and Global profiles one more time (save after each change I wanted to keep).
Everything is working.
Thanks for your help, Steven WA8Y
0 -
@Steven Linley I am glad everything is working properly again and you are very welcome, but I do need to clarify that I did provide you the instructions how to change out the SD card in your HelpDesk ticket that I updated yesterday. You must have simply overlooked them. Regardless, your issue is now resolved. 73.
0
Categories
- All Categories
- 296 Community Topics
- 2.1K New Ideas
- 542 The Flea Market
- 7.6K Software
- 6.1K SmartSDR for Windows
- 148 SmartSDR for Maestro and M models
- 374 SmartSDR for Mac
- 252 SmartSDR for iOS
- 238 SmartSDR CAT
- 175 DAX
- 358 SmartSDR API
- 8.8K Radios and Accessories
- 7K FLEX-6000 Signature Series
- 59 FLEX-8000 Signature Series
- 867 Maestro
- 45 FlexControl
- 849 FLEX Series (Legacy) Radios
- 813 Genius Products
- 426 Power Genius XL Amplifier
- 282 Tuner Genius XL
- 105 Antenna Genius
- 249 Shack Infrastructure
- 170 Networking
- 410 Remote Operation (SmartLink)
- 130 Contesting
- 656 Peripherals & Station Integration
- 126 Amateur Radio Interests
- 890 Third-Party Software