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Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

SmartSDR v3.8.21 and the SmartSDR v3.8.21 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

Kudos to Flex and Tim

N5NHJ
N5NHJ Member ✭✭✭
edited June 2020 in SmartSDR CAT
I hade a very strange issue with SmartCAT, I wasn't able to create more than 5 virtual serial ports. After trying the usual solutions I eventually opened a ticket with Flex. Tim logged remotely to my computer and fixed a Drivers/Windows related issue.

I've been in the IT industry for 30+ years, I want to say that it is not common to receive that level of service.

Everything can be improved, I must admit that I wasn't a big fan of some Flex products, but the most I use my 6400 the most I like it. The 6000 signature series radios along with SmartSDR, are a very complex project, playing in a very demanding market, supported by a first class customer service.

Thank you Tim.

Max

Comments

  • Bill W2PKY
    Bill W2PKY Member ✭✭
    edited June 2020
    Amazing to receive this level of support for out of warranty equipment as well. One of the reasons I subscribe to SSDR upgrades.
  • Volkert Meyer
    Volkert Meyer Member
    edited June 2020
  • N5NHJ
    N5NHJ Member ✭✭✭
    edited June 2020
    Tim, would you like to jump in and help Volker? 
  • Bill
    Bill Member ✭✭
    edited June 2020
    I have exactly the same problem and so far tech support has not been able to fix it. It would sure help to get some details on what was done to correct the problem. 73 Bill K5WAF
  • N5NHJ
    N5NHJ Member ✭✭✭
    edited June 2020
    I agree, it is up to Tim to share the technical details of what he did.

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