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Changed cable modems and now no Smartlink access

Bob  KN4HH
Bob KN4HH BobMember ✭✭
I have been running a Arris SB6141 cable modem with my IQ router for a few years with no issues using Smartlink.  I am running SmartSDR 3.1.12.  Yesterday, I changed cable modems from a Arris SDB6141 to a Arris SBV2402 fully supported by Comcast.  No other changes were made.  I can communicate with the Flex 6500 on my internal network.  However I cannot contact the 6500 via Smartlink.  The cable modem is a basic modem with no bridging mode. 
Many thanks for suggestions.

73, Bob, KN4HH

Comments

  • Bob  KN4HH
    Bob KN4HH Bob Member ✭✭
    edited May 2020
    Well, thanks to my neighbor W4AX, Mack, the problem is solved.  All I had to do is un-register and re-register on the Smartlink server.  Sorry for the bandwidth.
    73, Bob, KN4HH

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