6700 has lost connection to the internet

Ross Biggar

My 6700 has lost connection to the internet, I have rebooted the router, tried a cold boot of the 6700 and also reset the 6700 to defaults, all with no effect.

What I see when I open SSDR is  the normal smartlink notice with three items 
Connect: SmartlinK setup: and Low BW connect. Clicking on connect brings up a warning "unable to connect to radio, please try again.

I assume the 6700 lost internet connection when I had a software problem, (not connected to SSDR)

So advice please as I would like to get the 67700 back on the air.

Thanks
Ross
ZL1wn

Bill -VA3WTB

Tim - W4TME

I suspect there has been a change in your SmartLink setup at the radio end of the connection.  If you are using manual port forwarding and you are not using DHCP reservations to ensure the radio always gets the same IP address, a change in the radio's IP address will break your SmartLink network configuration.  Check your router's configuration against the SmartLink configuration setup.

Ross Biggar

Tim - W4TME

If you are using a VPN for remote access and the radio shows up in the Chooser, but you cannot select it, which indicates that you are passing the discovery broadcast packets but unable to establish the TCP control channel link.  Why would that be happening?  It could be a variety of things.