SmartSDR suddenly saying 'license required'

Phil M0VSE

I have been using my 6500 for the last 12 hours or so on the WPX RTTY contest and it has worked flawlessly. I had in input voltage issue with my 13.8v PSU and it caused the flex to crash. When I restarted it, both my Maestro and SmartSDR are saying "License Required"

I have tried a factory reset but it didn't make any difference. I am definitely licensed for v3 on this radio but it seems to have forgotten.

I had this happen when the EU repair center replaced the SD card last year so guess that somebody will need to connect and sort it again but I suspect that puts an end to my contest?

73 Phil M0VSE

Ria

You can always downgrade and try. What version are you on? 

Phil M0VSE

I am on 3.1, when this happened before, Tim said that it is caused by a corrupt license db so I suspect this may be the same problem. In which case I will probably need to downgrade to v1 if I want to use it at all?

I'm all for companies protecting their rights but it seems to be a common trend nowadays that these protection methods can get in the way of genuine use of a product when something goes wrong. 

Bill -VA3WTB

Don't only have to downgrade to V2?

Phil M0VSE

No exactly the same problem. I have downgraded to v1 temporarily as v2 was still asking for a license.

Dean Davidson

almost sounds like your serial number is corrupt and the license server don't recognize the radio

Dean Davidson

try going back to a previous backup in case you have a corrupt file on the software that is used in all versions and reinstalling may not be overwtiting.
if that no help open a ticket be next guess

Phil M0VSE

The problem is nothing to do with SmartSDR for Windows (or Maestro) it is a problem with the license database stored 'in the radio' so reinstalling SmartSDR won't help unfortunately.

Tim - W4TME