6500 3.1.8 upgrade timeout

David

I did the upgrade to 3.1.8 unfortunately it did not complete successful. I am getting the TIMEOUT message on the display. I have tried the factory reset with the same result. Has anyone else encountered this problem?

Erika - KØDD

Steve Sterling

Bill -VA3WTB

That means you are losing connection to the radio, that is what the timeout and any lockup is caused by. You will need to trouble shoot your connections.

David

This is not a network timeout. Connectivity on the network is fine. This is internal on the radio for what I can see in the history of posts. I was hoping there might be more I can do without sending it back. I have a ticket open unfortunately they are in the office until 10AM EST Monday.

Steve Sterling

I wish-- I didn't change any connections. After lockup, it still responds to pings, it just doesn't respond to anything else. After powerup but prior to attempting to connect a client (I've tried from the station computer, laptop and Maestro), it shows as available on all 3 clients, but the instant any client tries to select/run, the 6700 freezes to the point of having to remove power, and all the clients revert to "no radio found" screen. That is hardly a bad connector or cable.

Bill -VA3WTB

If the radio loses connection for a split second the update stops, and the radio can time out.
Perhaps explain how your connected. Can you connect the radio directly? In other words bypass the network. Try connecting the radio directly to the computer and the PC to the network. The reason I say it is a connection problem is that is the most common reason for your problems.

Bill -VA3WTB

I see, I would do a factory reset instead of a hard reset.

David

Bill -VA3WTB

That's ok,,, I still would do a factory reset.  on startup, push the OK and the power button together. the disply will count down to 0 then release. The power buton light will turn white and reset the radio

David

Bill -VA3WTB

Dave, is it possible to down grade then up grade again?

David

Bill -VA3WTB

Can you reset your network?

David

The radio is direct connected to the PC so the network is not involve in the downgrade attempt.

Bill -VA3WTB

It could be that your router needs a reboot. Everything goes through the router and it needs to find the radio. Nothing to lose
The Flex needs special instructions that most other things do not need.

Steve Sterling

David

Bill -VA3WTB

good to hear Steve, licensing info is permanently saved in the radio.

David

I am glad the factory reset (hold OK then power) worked for you. I have tried it several times with no success.

Bill -VA3WTB

how did reseting your router work for you?

David

I replied earlier (scroll up) it did not change anything.

Bill -VA3WTB

David, I am just trying to help you but you will not try anything suggested. You are still having a connection problem even though you think everything is fine.

Turn the radio off, rebboot the PC and reset your network router, this should find the re connect to your radio.
If you were talking to customer support these are the things they will have you try...step by step.

David

David

7nql

David