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Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

Opening a Ticket

Ralph Fedor
Ralph Fedor Member ✭✭
edited July 2019 in FLEX-6000 Signature Series
OK --- I don't frequent the reflector very much so excuse my ignorance.  I just got my 6700 and Masetro back from the service department at Flex.  I think the 6700 is fixed, but the Maestro was returned with a new problem.  During start-up, it dead ends with "Waiting on Hardware Initialization (Y., K, YTS)."  It's been suggested I open the Maestro and look for a loose connection that the service department failed to connect.  Before doing that I'd like to open a ticket and get an official opinion.  BUT, I can no longer find the route to opening a ticket on the support menu.  How do I do this ---  I did it before, but can't find my way around now.  Can someone direct me?

Answers

  • kd5foy
    kd5foy Member ✭✭
    edited July 2019
  • Eric-KE5DTO
    Eric-KE5DTO Administrator, FlexRadio Employee admin
    edited July 2019
  • ka7gzr
    ka7gzr Member ✭✭
    edited July 2019
  • Steven WA8Y
    Steven WA8Y Member ✭✭
    edited July 2019
    Yes, I've seen this when the battery low. Install a newly charged battery and plug Maestro in to power.
  • Ralph Fedor
    Ralph Fedor Member ✭✭
    edited July 2019
    This is not a power issue.  No battery; plugged into 120VAC with 12.3 VDC going to the Maestro.  The consensus is a loose connector going to the audio board, but the unit has to go back to Flex again.  Thanks, everyone, for the comments and suggestions.  -- Ralph - K0IR

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