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Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?
SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
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Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Not losing connection..... acually restarting is causing lost connection problem.
K5ROX
Member ✭✭
Ive had a loosing connection problem with my 6600 since new.....sometimes goes weeks just fine then sometimes lost connection 4 times in 5 days.
Untill the other nite I thought just loosing connection.
But the other nite I was laying in bed and the flex restarted itself, green light flashes a bit then solid and radio is fine except I have to reconnect.
At first Flex insisted it was my router, cables or Computer.
I tried a different computer, router and cables, problem persist.
Flex still insist its my computer so I bought a $900 computer, Problem still persist.
Flex told me not to send it in because it would take a long time.....
Radio has been running almost 3 days now and im concerned about my warranty.
I need some reasonable RELIEF.
Windows 10, Radio has always had battery backup, tried different power supplies also, 3 in all
Ive used different power cables and felt for loose connections etc.
I can not get it to do anything by feeling all cables.
Hello Flex...…...
Untill the other nite I thought just loosing connection.
But the other nite I was laying in bed and the flex restarted itself, green light flashes a bit then solid and radio is fine except I have to reconnect.
At first Flex insisted it was my router, cables or Computer.
I tried a different computer, router and cables, problem persist.
Flex still insist its my computer so I bought a $900 computer, Problem still persist.
Flex told me not to send it in because it would take a long time.....
Radio has been running almost 3 days now and im concerned about my warranty.
I need some reasonable RELIEF.
Windows 10, Radio has always had battery backup, tried different power supplies also, 3 in all
Ive used different power cables and felt for loose connections etc.
I can not get it to do anything by feeling all cables.
Hello Flex...…...
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Comments
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Can you describe the power supply you are using? Is it losing connection when transmitting??0
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I think he means the normal green flashing when the radio first boots up
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Best bet here is to open a formal support case with flex. Let Tim or one of their technicians walk through troubleshooting your radio. If they determine it needs to be sent in at that time they will let you know, but they may be able to get you running properly without that.. so the best place is to work this through is flex support.1
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I use KD9UR's SDRMointor and one time I notices abt 1.5V drop in voltage which turned out to be a connector that started to act up. Good luck and hopefully you will find your problem !0
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