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SmartSDR v3.4.23 and the SmartSDR v3.4.23 Release Notes | SmartSDR v2.9.1 and the SmartSDR v2.9.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.7.32 and the Power Genius XL Release Notes v3.7.32
Tuner Genius XL Utility v1.1.16 and the Tuner Genius XL Release Notes v1.1.16
SmartSDR v3.4.23 and the SmartSDR v3.4.23 Release Notes | SmartSDR v2.9.1 and the SmartSDR v2.9.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.7.32 and the Power Genius XL Release Notes v3.7.32
Tuner Genius XL Utility v1.1.16 and the Tuner Genius XL Release Notes v1.1.16
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
license still required after upgrade
LB8IB
Member ✭
After making the payment for upgrading to version 3.0.27 we still only see "License required" and "Buy" in the SSDR log on screen. It is now 1 hour since we upgraded. The receipt is received and it has the correct radio id. The credit card is charged. Tried to restart both radio and PC. Slightly frustrated at the contest station and some quick help is needed on this issue. Rgds Olaf, [email protected]
0
Answers
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Olaf, LB8IB: I have the same problem (from last night, about 12 hours ago) and submitted a help desk ticket. Moments ago I received the following:
"Our license service is offline at the moment and our engineers are looking at the problem. ..."
Flex said they will notify me when the service is back online. In the meanwhile, I am running 2.5.1.
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Thank you for clearing it up Bob,
Then we will downgrade and try again next time we are here
73 de Olaf0 -
Olaf,
It appears that your radio has been licensed properly for version 3. It needs to be connected to the Internet once to complete the licensing process. If possible, the easiest way to do this is to connect your radio a router or switch that has Internet access and then turn the radio on.
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Bob,
Our engineers have looked at the issue. Your radio has been properly licensed, and if it has Internet access, should be good to go the next time you start the radio. Sorry for the inconvenience! Let us know if the issue has been resolved.0 -
Abed,
After another restart, the radio is now properly licensed for V3 and is successfully running 3.0.27. Thank you for your quick response, especially since it is a weekend.
I will mark this as resolved on the help desk ticket.
73, Bob2
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