Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

SmartSDR v3.8.21 and the SmartSDR v3.8.21 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

license still required after upgrade

LB8IB
LB8IB Member ✭
edited June 2019 in FLEX-6000 Signature Series
After making the payment  for upgrading to version 3.0.27 we still only see "License required" and "Buy" in the SSDR log on screen. It is now 1 hour since we upgraded.  The receipt is received and it has the correct radio id. The credit card is charged.  Tried to restart both radio and PC.  Slightly frustrated at the contest station and some quick help is needed on this issue.  Rgds Olaf, LB8IB@LA8W

Answers

  • Bob N7ZO
    Bob N7ZO Member ✭✭
    edited June 2019
  • LB8IB
    LB8IB Member ✭
    edited June 2019
  • Abed - AB5ED
    Abed - AB5ED Inactive Employee
    edited June 2019
  • Abed - AB5ED
    Abed - AB5ED Inactive Employee
    edited June 2019
    Bob,

    Our engineers have looked at the issue.  Your radio has been properly licensed, and if it has Internet access, should be good to go the next time you start the radio.  Sorry for the inconvenience!  Let us know if the issue has been resolved.
  • Bob N7ZO
    Bob N7ZO Member ✭✭
    edited June 2019

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories