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Radio requires a Factory Reset every time it turns on to operate properly.

Gene Duprey
Gene Duprey Member ✭✭
OK, today I turned on my 6500 & Maestro A. Info, Both units are connected through my router via cables.

1. The Maestro recognized my 6500, I selected the radio, then selected 3.0.27 software.
2. The Maestro went through its boot up then momentarily flashed the spectrum with no signals and went blank.
3. After about 45 seconds it told me the radio had disconnected, and counted down to restart.  This time it did not see the radio.
4.  I then went to turn off the radio and it would not turn off!
5.  If I held the on/off button down, it would turn off after about 30 sec.
6.   I tried this again and this time it did not see the radio.
7.  I tried a Factory Reset, Hooray, it now came up and was operating.  So I now had to reset all my profiles! Not an easy thing to do when you only use the Maestro, Sorry no Computer, as am a Mac user.
8.  I operated for awhile, then turned every thing off. No unusual indications.
9.  Came back to my radio later, and the problem was back.
10.  Again a Factory Reset was required to get it running again!!  NOT GOOD!!  What is going on????

I also tried connecting the Maestro directly to the 6500 with the same results.

Another thing I tried, I turned off just the Maestro after the Factory Reset, and everything works OK.  It is when I turn off the Radio(Flex 6500) that it falls apart.  this even if I leave the Maestro on when I turn the radio off.


Gene, K1GD


  • Gene Duprey
    Gene Duprey Member ✭✭
    edited July 2019
    Tim at the Flex help desk helped me get this fixed.  I turned in a help ticket last night, and this morning Tim had a fix for me.  I had to perform a Factory Reset and load each profile manually, one at a time with a reboot between each profile.  The reboot was performed twice to verify the successful loading of the profiles.

    Great support and now my radio is back to full operation with my profiles.

    gene, K1GD

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