limited edition free upgrades?

W5XZ - dan

as a current v1 user, i want to skip v2 and go straight to v3

I inquired at ham comm, and got shrugs ??

this stuff from 5 years ago no longer applies, then ???
 
didn't see much in V2, myself, so held out..

regards, w5xz, dan

Rick - N4RZ

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I'm a Limited Edition owner and going to the major releases versus years sounds fine to me. SInce it simplifies the overall process. I do have one question, Do we get all 1.x versions and all 2.x versions or does our free support stop with version 2.0?

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5 years ago

 Gerald - K5SDR, Employee

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Rick, as a Limited Edition customer you get all releases of v1.x plus one future major release credit. Support continues for v1.x as long as you choose to use it. You can use your major release credit against the future major release of your choice. You could choose to use it for v2.0 or you could skip v2.0 and wait for v3.0. That means you would continue using v1.x until v3.0 comes out. At that time you would get all v3.x point releases and support. This is identical to the PC/Windows model as I described earlier.

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Ria

It's right in the FAQ. Limited only gets v2 for free.

https://www.flexradio.com/faq-smartsdr/

However what you posted from Gerald... I am curious about that myself.

W5XZ - dan

quoting Gerald exactly:

"That means you would continue using v1.x until v3.0 comes out. At that time you would get all v3.x point releases and support."

oh, but that was 5 years ago ??  things have changed ???

So, this is about like the assurance I got that I'd get a schematic for my 6500, when available, pre-production???

this is the 'reward' for the initial expression of confidence by sending deposit money well ahead of actual production of the 6000 radios????

we used to call that reneging....  w5xz

Tom N5MOA

Not my rodeo, but that makes no sense to me.

If you can pay for an upgrade straight from v1 to v3 or v9

I am still on SmartSDR v1.x, do I need to purchase v2.x before I can purchase v3.x?
This is not necessary, you may purchase and install SmartSDR v3 as a direct upgrade from version 1, and you will also automatically get all of the additional features release in v2 over the last 18 months with no additional charge.

Why would a Limited be restricted to v2?

I have a Limited Edition FLEX-6500 or FLEX-6700. Do I get this update for free?
Limited Edition owners were entitled to a free upgrade of v2 of SmartSDR. V3 is the first paid release for Limited Edition owners.


Seems like the same upgrade process to me.

Bill -VA3WTB

V2 came with your radio? So version 3 would be purchased.

Neil D Friedman N3DF

I think it's a little early and unreasonable to accuse Gerald of a moral failing ("reneging") based on someone's shrug at Hamcom (usually means "I don't know") and an FAQ undoubtedly aimed at the vast majority of LE purchasers who did upgrade to V2 and did not skip from V1 to V3. 

John KB4DU

Flex Sales 512-535-4713 will get you the exact answer to your question.

Eric-KE5DTO

Dan -- If you (or anyone else in this position) has never run v2 on your radio, we will be happy to honor the agreement and apply your free license to v3.  Note that we will verify the claim.

I think the assumption was that all of the signature edition owners would update to v2 as that set of folks tends to be early adopters.  The alternative would have been to contact each and every signature edition owner and ask them what they wanted to do and then license around that.  This didn't make business sense.  I'm sure you understand.

Shoot me an email directly: eric AT flexradio DOT com.  We'll get you taken care of.

W5XZ - dan

thanks for stepping up, Eric !!

73, w5xz, dan

W5XZ - dan

nope. my radio came with v 0 !!

W5XZ - dan

Ria, the FAQ is what troubled me, since i felt it was at odds with what was promised in the beginning.  Seems to me the FAQ needs editing, re LE radios.

73, w5xz, dan

Bill -VA3WTB

Your radio had no software at all? 0?

W5XZ - dan

no, it was pre-release v1.xx...v0.xx as the rigs rolled out..

W5XZ - dan

Eric IS the man !!  all set with v3 now...pretty quick and painless..thanks dude;  I retract my statement 'Flex is reneging'...due to misunderstanding FAQ's..

73, w5xz, dan