Support

Richard Zalewski

How many of us have received telephone support from k..wood or y..su?  Very few if any I would suspect.  However, I had a great conversation with support that helped me answer some questions and problems I was having with my 6600M and V3.  All answered and all is well.  Do I think the hardware or the software is perfect?  No but I am enjoying my new radio and I truly think the support so far is A+.  Thanks Flex!

Lucas - W6AER

I would agree with 100%. While the software is not perfect, as expected there are a few minor issues but when I called about something minor, I was talking to support in under 2 minutes. Friendly and resolved in a few minutes. It is very nice to see this level of service and I am sure the minor bugs in v3 will be resolved rather quickly. There is nothing really that has stopped me from using the radio. I am glad I upgraded, and while this upgrade is perhaps not for everybody, I am going to really benefit from it in the long run. 

Ernest - W4EG

Cal N3CAL

Joe N3HEE

Mark_WS7M

Gene Duprey

Lionel

I have several years ago. Gerald called me with an engineer on the line to talk about a really weird behavior with 5000. Fixed it! Last year my 6400 started to behave oddly, odd noise on the spectrum. Videos and info exchanged with Flex over a week. Engineering couldn’t duplicate, field day was coming up. They sent me a new one, I returned mine. Field day was great. Yeah, I’m a pretty happy customer.

Eric-KE5DTO

Actually, we have indeed beem taking support phone calls and even added a v3.0 hotline option for folks that needed assistance with their upgrade.  This is something we will continue to experiment with over time to find the best fit to support our customers.

Patrick

Yes, had the t/r switch. Problem also. Overdrove the t/r switch when changed config and drive power did not reduce. You can do it a couple of times but will not survive more then that . There is a config change in the amp to prevent this. Contact Elecraft for procedure. The amp went back to them twice for this. And to their credit the amp , they repaired it the second time for free.

Cal N3CAL

donato cardarelli

Eric-KE5DTO

It’s our main line: (512) 535-4713. Option 2 (for support) then option 1 (for v3 update help).

Steve K9ZW

Doug

Flex is the best IMO but as far as Icom goes I use the shop in MI. that guy almost walks on water. Great tech and great to talk on the phone. His name is Matt and leave a message and Matt himself will call you back. I can't say enough about him.