Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?
SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Issues connecting to Smartlink via Telstra (in Australia)
VK6SJ
Member ✭✭
Hi All. This is probably a question for Australian members of our community. I'm trying to set up Smartlink on a friends 6500 who is connected to Telstra (not mobile or wireless) using a Sagemcom modem. I have set up port forwarding and clicking on the test section of SSDR, all appears OK. I have also set up my own radio on his account from my house but while mine is accessable via Smartlink, I still cant see his radio, and on his PC running through the same modem that his radio is on, he can't see my radio. I suspect that the router is still blocking the connection to the Smartlink server. Any ideas?
0
Answers
-
I hope he is making the mistake I made. I had established two Smartlink account. One through google. As a result nothing would. I could see my friends radio on Smartlink but not mine. Just sayin0
-
I am using Telstra internet via NBN with no issues. If you have used the test button to test your port forwarding setting and it is reporting it is working, I would suggest this is not your issue. Perhaps recheck that ‘Remote On’ is enabled (blue) on the Radio tab, Settings->Radio Setup . Tony VK5TT0
-
0
-
Ok. I agree with you based on this extra information. A common issue is a double NAT problem when you are using 2 routers in line that are both doing network address translation. There are 2 common solutions to this. 1) place the first router in Bridge mode so there is a direct internet path to your 2nd router 2) you need to do 2 lots of port forwarding. Forward from the 1st router to the 2nd and then from the 2nd router to the radio. If none of this makes sense, you probably need to engage the help of someone with some basic networking skills and show them this post. Good luck! Tony VK5TT0
-
....and the 3rd solution is to remove the 1st router (that connects you to the internet ), if possible, by connecting the 2nd router directly to your internet. Note that if using ADSL or you need to log onto the internet, the 2nd router will need to be able to manage the function of connection to the internet.
A simple description of double NAT:
https://kb.netgear.com/30186/What-is-...0 -
1
Leave a Comment
Categories
- All Categories
- 260 Community Topics
- 2.1K New Ideas
- 538 The Flea Market
- 7.6K Software
- 5.9K SmartSDR for Windows
- 139 SmartSDR for Maestro and M models
- 368 SmartSDR for Mac
- 251 SmartSDR for iOS
- 226 SmartSDR CAT
- 175 DAX
- 345 SmartSDR API
- 8.8K Radios and Accessories
- 6.9K FLEX-6000 Signature Series
- 45 FLEX-8000 Signature Series
- 803 Maestro
- 43 FlexControl
- 838 FLEX Series (Legacy) Radios
- 809 Genius Products
- 425 Power Genius XL Amplifier
- 280 Tuner Genius XL
- 104 Antenna Genius
- 246 Shack Infrastructure
- 168 Networking
- 410 Remote Operation (SmartLink)
- 119 Contesting
- 642 Peripherals & Station Integration
- 116 Amateur Radio Interests
- 880 Third-Party Software