Version 3 Stuck on License Required - Won't Activate after Purchase

Rick - W5FCX

After purchasing the V3 upgrade, the e-commerce complete page says the purchase was complete and I will receive an email confirmation (no email now after 20 minutes) and I can see my invoice in My Account (it's there, showing purchase completed).

Still, no joy. The SmartSDR Client for Windows just sits there demanding "License Required", and every time I press the Refresh button, it says "Refreshing radio license state" and then nothing.  I assume this isn't the expected upgrade experience. Now what's next?

Kurt Van Houtte

You need to buy

Eric-KE5DTO

Rick,

I just checked our licensing back end and it looks like you are all set to go.  Are you able to connect now?

Chris DL5NAM

try more times the Retry button

Rick - W5FCX

I had to power down the 6300 and reboot it - now all is well and I can connect from both SmartSDR and Maestro. It appears it was licensing correctly at the radio, but not telling the GUI correctly (a bug).  Anyway, all good now. Thanks.

Lawrence Gray

Updated my 6500.  All seems well.  Connected with my Win7 laptop and iPad simultaneously--very cool.

Larry, W1IZZ

Rick - W5FCX

Updated my 6700 and radio activated just fine with no reboot.

I did notice glitches with both CAT and DAX the first time they ran they hung, had to **** them using Task Manager, then restarted SDR and they seemed fine after associating each one with the local PC.

All is well that ends well.

Andrea Vernice

Same problem here. Bought but still ask to pay. So cannot connect

Ed.G

Have you tried restarting your radio?

Ted VE3TRQ

When I started up the newly installed v3, I had no “Disconnect” button on the radio chooser. I had to bring up the old v2 SSDR to disconnect the “M” front panel, then when I started v3 again I had the option to connect / buy, etc. Also had some Windows CAT / DAX issues initially. Some other weird things persisted until I restarted the radio (actually, it crashed and I decided to pull the power for a cold start). All seems OK now with Win10 SSDR, DAX, CAT, digital apps and the “M” front panel running simultaneously. Now I just need to back everything out so I can continue to use my Mac :-(

Ed.G

Andrea, looking on our side the radio reports the correct license now - are you up and running?

Andrea Vernice

I restarted and only then was able to connect

Brian

Same issue.  Four radio and Smart SDR restarts.  Still saying license required.

Eric-KE5DTO

The most common issue that causes this error is when the radio doesn't have internet access.  Usually this is because it is wired directly to a PC that has internet.  This will give the PC access to the radio, but will not give the radio access to the internet to pull the license.

To resolve this, take a look at this helpdesk article: https://helpdesk.flexradio.com/hc/en-us/articles/202118558-How-to-Connect-your-FLEX-6000-to-a-LAN

Also, make sure that you are using SmartSDR v3.1.8+ as there were some security changes on the licensing back end that will prevent earlier versions from pulling the license.

If you continue to have trouble, open up a helpdesk ticket and we'll help you get squared away.

skotstanford

My 6600m will not activate after the license was purchased. I tried refreshing and rebooting. Still no ioy

Eric-KE5DTO

We were slow to fill license orders over the weekend. You should be all set now. Let us know if you have trouble.

skotstanford

All is good. Thank you for your help.