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Version 3 Stuck on License Required - Won't Activate after Purchase

Rick - W5FCX
Rick - W5FCX Member ✭✭
edited April 2020 in FLEX-6000 Signature Series
After purchasing the V3 upgrade, the e-commerce complete page says the purchase was complete and I will receive an email confirmation (no email now after 20 minutes) and I can see my invoice in My Account (it's there, showing purchase completed).

Still, no joy. The SmartSDR Client for Windows just sits there demanding "License Required", and every time I press the Refresh button, it says "Refreshing radio license state" and then nothing.  I assume this isn't the expected upgrade experience. Now what's next?

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Comments

  • Kurt Van Houtte
    Kurt Van Houtte Member
    edited April 2019
    You need to buy
  • Eric-KE5DTO
    Eric-KE5DTO Administrator, FlexRadio Employee admin
    edited April 2019
  • Chris DL5NAM
    Chris DL5NAM Member ✭✭✭
    edited April 2020
    try more times the Retry button
  • Rick - W5FCX
    Rick - W5FCX Member ✭✭
    edited April 2019
    I had to power down the 6300 and reboot it - now all is well and I can connect from both SmartSDR and Maestro. It appears it was licensing correctly at the radio, but not telling the GUI correctly (a bug).  Anyway, all good now. Thanks.
  • Lawrence Gray
    Lawrence Gray Member ✭✭
    edited April 2019
  • Rick - W5FCX
    Rick - W5FCX Member ✭✭
    edited April 2019
  • Andrea Vernice
    Andrea Vernice Member ✭✭
    edited November 2019
    Same problem here. Bought but still ask to pay. So cannot connect
  • Ed.G
    Ed.G FlexRadio Employee ✭✭
    edited April 2019
    Have you tried restarting your radio?
  • Ted VE3TRQ
    Ted VE3TRQ Member ✭✭✭
    edited December 2019
    When I started up the newly installed v3, I had no “Disconnect” button on the radio chooser. I had to bring up the old v2 SSDR to disconnect the “M” front panel, then when I started v3 again I had the option to connect / buy, etc. Also had some Windows CAT / DAX issues initially. Some other weird things persisted until I restarted the radio (actually, it crashed and I decided to pull the power for a cold start). All seems OK now with Win10 SSDR, DAX, CAT, digital apps and the “M” front panel running simultaneously. Now I just need to back everything out so I can continue to use my Mac :-(
  • Ed.G
    Ed.G FlexRadio Employee ✭✭
    edited April 2019
    Andrea, looking on our side the radio reports the correct license now - are you up and running?
  • Andrea Vernice
    Andrea Vernice Member ✭✭
    edited April 2019
    I restarted and only then was able to connect
  • Brian
    Brian Member
    edited October 2019
    Same issue.  Four radio and Smart SDR restarts.  Still saying license required.
  • Eric-KE5DTO
    Eric-KE5DTO Administrator, FlexRadio Employee admin
    edited October 2019
  • skotstanford
    skotstanford Member ✭✭
    My 6600m will not activate after the license was purchased. I tried refreshing and rebooting. Still no ioy
  • Eric-KE5DTO
    Eric-KE5DTO Administrator, FlexRadio Employee admin

    We were slow to fill license orders over the weekend. You should be all set now. Let us know if you have trouble.

  • skotstanford
    skotstanford Member ✭✭

    All is good. Thank you for your help.

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