Power Genius Screen Display and Standby button not working

Dennis Daniel KM6DF

I just received my new Power Genius XL amp on Friday 3/29 and set it up today 3/30. when I started the amp for the first time I had no display and the standby and operate button does not work. The back light LEDs do not work. Any ideas.

Mack

Dennis, The power supply was likely dislodged by very rough shipping. If you’re comfortable doing the following then this should get you going. 1. Unplug the unit 2. Remove the top cover 3. Looking at the amp from the front on the right side is the power supply. It plugs into a connector and is held in place with a clamp. Loosen the clamp and reseat the power supply in the plug. Tighten the clamp. That should get you going. 4. Plug in the amp to check if it is working. Keep you hands out of the amp while plugged in. 5. Unplug the amp and replace the cover. The power supply becoming unplugged (internally) is a rare event but it can happen if UPS handles the amp roughly during shipment. Please let me know if this gets you going. I’ve been using this amp for 18 months and it’s rock solid. I began testing with the first very rough “prototype” version of the amp all the way through the production amp. 73, Mack W4AX Alpha Team

HCampbell WB4IVF

Dennis Daniel KM6DF

Mack

Dennis, I’m pleased it’s working! The Flex engineer who does the final QC is a EE and master technician with 35 years at Motorola, I assure you there is none better. This was an issue with UPS shipping. You’ll love your new amp! 73, Mack

Dennis Daniel KM6DF

W7NGA

Burch - K4QXX

Those pictures are a little concerning.  In Flex's last email about the amp they said there had been some quality control issues.  Hopefully this is an isolated instance.

AH0U

Remember those Indians shooting the pioneers . If you want to be the first person to walk in the moon you must accept certain risks caused by equipment that has never been in a live fire excercise

Geoff AB6BT

Not to start a flame...but how can you be sure that this is an USP issue???

Bill -VA3WTB

The metal looks thick and strong, I don't think it would be possible to draw the nuts through the metal to a flat surface. Also looking close were the nut is that you can see it looks like parts have pulled away from their intended place.

But if the unit was banged hard then the nuts could pull through the metal from the power supply weight pulling away from the bottom plate.

Flex will be very interested in hearing about this.

Bill -VA3WTB

The quality control issues mentioned in the letter were about some amps not meeting performance specs,,,this has nothing to do with that.

Pat N6PAT

Chris DL5NAM

Bill why you ALWAYS talking like an FRS employee - and that in every thread. In every thread. Every problem for you is never an FRS problem and all other guys are idiots!

You have for all problems an answer. Sorry for me your a BlaBla maker or Dr. i know everything.

Bill -VA3WTB

I don't need your approval, Lol

HCampbell WB4IVF

KF4HR

AC9S

4O3A Signature

Bill -VA3WTB

Chris, as you see, 403A has confirmed my veiw.

Dennis Daniel KM6DF

Thank you for the response and the more I look at it, it seems to have been dropped in shipment. FRS said they will send me a new bracket once that get them in. so far the amp is working great.
Dennis  

4O3A Signature

We will add spare bracket in next shipment. 73

Bill -VA3WTB

The amp took that kind of a **** and it still works...wow

K2CB Eric Dobrowansky

Unacceptable. I would be asking for either a replacement amp, or a full refund. Look how scratched up the area is. Who knows what else may have suffered such forces. If in fact it happened in transit between you and FRS. If the outer shipping container looks fine, I’d be asking FRS some serious questions.

K2CB Eric Dobrowansky

The only problem is, UPS won’t let you open the package unless you accept it. So if the box looks ok, you won’t know until it’s too late.

K2CB Eric Dobrowansky

So, two weeks later...... What was the resolution?

Dennis Daniel KM6DF

I have run the amp every day at full power for 2 to 3 hours on SSB  with no problems. I have always gotten great service and support from FRS and they offered to replace it if it has any problems and so far none. They will be sending a replacement bracket I can install. Now that its been two weeks and all is running fine I don't think I need to send it back but will call and request an extended full warranty, that would be a fair resolution.  I can say this amp is built like a tank and I would recommend it to anyone looking for a legal limit amp. I give it a 11 out of 10 so far. however I give UPS a -10 out of 10. I get better service out of the US post office.

Mark_WS7M

I man Dan has a point... Are you sure you really need it to work?  Can't it just look pretty on your desk?

<grin>

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HCampbell WB4IVF

4O3A Signature

Howard, I am glad to hear that.