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6400M won't switch to 20m and other band changing issues

3 month old radio. After disconnecting from SmartSDR, radio had a software crash. Thereafter, could not access 20m. When touching 20m, radio defaults to specific freq on 40m. Also, other band changes are sometimes problematic. Same problem when using Smart SDR/Smartlink. I tried long turnoff, many restarts, earlier S/W version,total power unplug. Can't find this issue in community posts so any help would be greatly appreciated.

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