Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
SmartSDR v3.2.39 and the SmartSDR v3.2.39 Release Notes | SmartSDR v2.7.6 and the SmartSDR v2.7.6 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes | Power Genius XL Release Notes v3.6.21
Power Genius XL Utility v3.6.21 | Tuner Genius XL Utility v1.1.1
"Unable to connect to the radio. Please try again"
I have the radio plugged directly into the PC via ethernet. Its the exact same setup that's been working in the past. My radio was registered through SmartSDR, current firmware, etc.
I've tried uninstalling and re-installing SmartSDR, turning off all antivirus/firewalls, restarting computer and radio multiple times, and even uninstalling some of the latest Windows software updates in case they were at fault. But I still get this error. My radio appears in the initial SmartSDR selection window, and it's marked as "Available". When I hover over it I get the Serial #, IP address, etc. I can log in to my account fine. But when I click "Connect", I get the error message above. Same results when hitting the "connect" button in the DAX/CAT windows. I just can't connect no matter what I do. This is the exact same setup that was working fine a couple weeks ago.
Any suggestions or advice?
Leave a Comment
- 17.2K All Categories
- 100 Community Topics
- 2K New Ideas
- 216 The Flea Market
- 5.8K Software
- 5.1K SmartSDR for Windows
- 74 SmartSDR for Maestro and M models
- 153 SmartSDR for Mac
- 166 SmartSDR for iOS
- 166 SmartSDR CAT
- 88 DAX
- 298 SmartSDR API
- 7.5K Radios and Accessories
- 6.1K FLEX-6000 Signature Series
- 597 Maestro
- 20 FlexControl
- 756 FLEX Series (Legacy) Radios
- 276 Genius Products
- 193 Power Genius XL Amplifier
- 77 Tuner Genius XL
- 6 Antenna Genius
- 71 Shack Infrastructure
- 36 Networking
- 139 Remote Operation (SmartLink)
- 67 Contesting
- 208 Peripherals & Station Integration
- 73 Amateur Radio Interests
- 496 Third-Party Software