No Panadapter Signals. But WSJT-X and MixW2 see DAX info just fine.

Larry Loen WO7R

Suddenly, today, I have no signals on my Panadapter.  Well, that's mostly true and is the main problem.  I miss my panadapter functionality.

I am reasonably sure it is in the SmartSDR only, or possibly the firmware, not in the hardware.  Why do I think this?

1.  WSJT-X works normally.  I see its version of a panadapter just fine.
2.  MixW2 works normally.  I see its version of a panadater just fine.
3.  The various information displays on the DAX panel looks normal.
4.  Audio sounds normal, including monitoring of transmitted signals.
5.  I can work stations in FT8 at minimum.
6.  The "flag" portions of the display work normally.  I can change frequencies, move TX between my slices, adjust filters, etc.  The filter size is correct also on the display.  The mouse wheel works normally.
7.  Clicking on the panadapter display is weird and inconsistent.  Sometimes, it moves the slice frequency normally.  Sometimes, it has no effect at all.  Once, it only moved the frequency if I clicked on the portion that was "showing" the filter.
8.  The panadapter _briefly_ functioned normally when I upgraded for 2.1.33 (I do not upgrade very much) to 2.3.9.  It did this the first time I invoked the new version only.
9.  Unfortunately, all the "obvious" resets (starting restarting Windows, DAX, CAT and SmartSDR proper) have no effect.
10.  The "move the slice from outside the adapter to "here" in the adapter does work.
11.  The waterfall part of the display is entirely black, without exception.
12.  When the transmit is running (and it appears to be transmitting normally) its wave form doesn't appear on the panadapter either.
13.  Rig seems to behave the same whether I am sitting next to it or operating it remotely from 20 miles away.  All of the above was observed at the remote site, not just at home.
14.  Conditions do not seem great today, less DX on the bands I checked, but on 20m, I was hearing Hungary and Lebanon on FT8 when I should have been.  So, that seems normal.

Configuration information of importance:

SmartSDR is now 2.3.9
"Display" settings  AVG 51    FPS  8    Fill 0 (White)   Weighted Avg:  Off
      GAIN 30   Black 1 (AUTO)    RATE 80

I have used these kind of display settings for years (I run a lot of old-fashioned remote).  Changing them randomly had no effect.

S/N  0418-7824-6400-0421
HW Version:  2.3.9.112
Options:  None
Model:  6400

I also have an Expert 2K amp running and yes, the USB interface between them is enabled (and, as far as I can tell, working brilliantly).  The Expert rig shows the expected SWR and wattage values on transmit when I should be (and am) transmitting.

I also have RemoteRig hooked up, though I doubt if the 6400 can actually detect this.  The microphone runs without bias.  The CW key is set non-iambic because of this.

Bill -VA3WTB

You have not mentioned what you have done so far to fix this. Maybe do a cold restart, shut down the radio and unplug the power cord for 10 seconds,,re connect and start up.

K1UO Larry

Larry Loen WO7R

I did mention.  I did all of that.  Turned things off component-wise to an entire reboot.  Even upgraded Smart SDR from an earlier version which (briefly) corrected it.

Larry Loen WO7R

Larry Loen WO7R

Larry Loen WO7R

John - AI4FR

Larry Loen WO7R

Dudley WA5QPZ

Larry Loen WO7R

Larry Loen WO7R

Larry Loen WO7R

Jon_KF2E

Open a help desk ticket.

K3DCW

Larry,

Not sure what your OS is (Windows 10 likely), but have you double-checked to make sure that the Firewall is allowing SmartSDR (and DAX/CAT) through?

I don't understand how rebooting a router would change things, but I had nearly identical problems the first time I setup my Flex a couple of years back and it was because the Win10 Firewall was blocking the SmartSDR display even though I could hear everything just fine.

Just a WAG at this point.

Larry Loen WO7R