6600 (non M) wont boot

Rich McCabe

Mark WS7M

Wow Rich,

Your network setup looks so clean...  Mine always look more like a few rats decided to have some fun with some cables.  sigh...

Rich McCabe

Well being in the business helps!

Mark WS7M

Yeah... I'm a developer so by very nature we are sloppy!   LOL

Joe N3HEE

Rich McCabe

Joe N3HEE

Rich McCabe

Rich McCabe

Rich McCabe

Joe N3HEE

Joe N3HEE

Do you have the ability to do packet capture on your network ? 

Rich McCabe

Yes boots fine on the Cisco Router DHCP. And yes I have the ability of capture packets and have sent Tim a wire shark file with the 6600 trying to get an IP address.

Bill -VA3WTB

Why should it not boot without a lan connection?

Rich McCabe

It should and does boot without a LAN connection. It will not boot with this particular Motorola router connected.

Bill -VA3WTB

Ok, so everything is fine then?

Rich McCabe

Joe N3HEE

Gee Rich, I wont be able to sleep until this puzzle is solved !  I'm a network engineer and love troubleshooting these kind of issues.  I do allot of troubleshooting at work. 

Did the packet caputure show the radio making a DHCP discovery request to Motorola router ?  Did you see Motorola router respond with DHCP offer ? 

Rich McCabe

I have not looked at it in detail yet but the Flex did make the request.  Things from there did not seem to be typical.  I have been planning on doing it again to get a cleaner capture but have not had time.  The last one I ran was pretty "busy" after shutting down a few ports.  I will be happy to send you the current wire shark file if you want to view it.

The thing that is most bizarre is the radios response. In my mind it should either get an IP address from the DHCP server scope or the fallback 169 address. The three red blink light is not acceptable.

Joe N3HEE

Sure, please send me the packet capture.  I'll take a look.  Use email address on my QRZ page.  List the IP's of your radio and router.  Thanks.

Sterling, AK1K

I wanted to follow-up on a comment that I had made near the beginning of this thread.  I just received my radio back today from Flex and it now seems to be working fine.  The diagnosis was "Corrupted S/D Card", though there was no indication of what could have caused the corruption.

I am satisfied with the way they dealt with the problem.  I think they really did want to "make it right".  It was 3 days to transport back there, 2 days in their shop, and 3 days to get it back here, all at no cost to me.  I think that this is a reasonable timeline for dealing with the problem.  So, thanks to the Flex Service department, though, hopefully, I won't need to deal with them again any time soon.

Bill -VA3WTB

I don't know,,but I suspect the SD card failed. Long time ago somone ask what type of  SD card is used. Steve said it is not a card we buy in a store, it is a commercial made card to servive a lot of re writes. I think maybe they got some cards not to standards.

Russ Ravella

Russ Ravella

Me too - outstanding customer service.

Rich McCabe

Russ,  I really don't think so. Mine boots fine with a static IP address but does not seem to like my brand of Motorola modem/router which I have tried two. It is hit or miss and I could not get it to fail last night running DHCP. 

I also am suspect of the thermostat in my house trying to respond to DHCP request but not sure. 

Regardless as I said above Flex needs to relook there DHCP process because I dont feel the radio should not boot because of DHCP.

Bill -VA3WTB

Rich has been able to make his radio boot, if it were an SD card coruption the radio would never boot.
The card is servicable in the feild. Flex has sent a few out to customers already with instructions.

Russ Ravella

****, it would have been a nice relatively easy fix.  I wonder what could be "special" about your Motorola that isn't showing up all over the place (if it's true that it isn't - I think it is??).  You might think others are using it too?  Anyway, I hope you get it resolved soon somehow.  There's nothing more frustrating that slogging through this kind of stuff instead of USING the hardware!

Thanks for the info that the card is field serviceable Bill.  At least for those with that form of the problem there's hope the round trip time can be avoided!

N8SDR

Rich- I'll ask again since I never saw a response when I suggested adding the Static IP, what model Motorola router is this, I have seen several of the MG series with high packet failures and other issues.Could you please share which models(s) you have been using. 

Rich McCabe

Yes, its a MG7315.

The replacement I put inline to test was the same model. I have not had any obvious issues with it but have only been running it for about 3 or 4 months. I will say performance was better than anything else I have had at the house.

N8SDR

Rich, can I make a suggestion, replace the router, that is one that has had many reports of having bad packet losses, and all kinds of connectivity issues with a lot of devices, tablets, phones etc-Now I guess they can add Flex to the list as well.  I also seem to think that was one with the bad BufferBloat - which if yo plan to run your flex remotely will cause you issues as well.