Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

What is the current status of the PXGL and The Tuner (How about some photos) We are INVESTED!

David-N5PSM
David-N5PSM Member ✭✭
edited March 2020 in Power Genius XL Amplifier
We that have invested in the pre-orders would like an update on the TUNER and Th PXGKL  How about some photos to quiet us down?

Answers

  • Burch - K4QXX
    Burch - K4QXX Member ✭✭
    edited September 2018
    It would be nice to hear some info on the tuner.  As least some updated specs.
  • Burch - K4QXX
    Burch - K4QXX Member ✭✭
    edited March 2020
    Flex has been very quiet lately.  I haven't seen a post from Tim in awhile.  Hope he is OK.
  • WQ2H - Jim Poulette
    WQ2H - Jim Poulette Member
    edited September 2018
    My guess is that they're busy: new website, pending release of PGXL & TG, structural organizational changes maybe, and who knows what else is in the queue. I could be wrong, but it feels like growing pains - but that could be a leading indicator of good things.

    Trust me, I'm impatient too - but confident that when it's ready we'll be the first to know. Pictures would be nice, but not really on the top of my list.

    73
    Jim, WQ2H
  • Bill -VA3WTB
    Bill -VA3WTB Member ✭✭✭
    edited September 2018
    I as told from an emplyee that Flex is addressing the comunity in a different way. This is why some questions are not being answered as fast as we have had in the past. I beleive Tim has taken on other respnsibities as well.
  • Burch - K4QXX
    Burch - K4QXX Member ✭✭
    edited September 2018
    That's a bummer.  It was always nice getting answers directly from Flex employees.  I guess all good things come to an end.  Glad to hear that Tim is still around.  He used to be on the community all the time.
  • Bill -VA3WTB
    Bill -VA3WTB Member ✭✭✭
    edited September 2018
    I hope it is just a transition, I think the community is too important. But as I read around I see the help desk Is active and are responding fast to people.
  • WQ2H - Jim Poulette
    WQ2H - Jim Poulette Member
    edited September 2018
    Getting one on one support on-call from company employees is a luxury, and as the company grows probably not sustainable.

    Totally understand their position from a business perspective - keeping the "help desk" and the "community" somewhat autonomous. At our firm, any issue, question, or request for assistance regardless of customer or complexity must start with a logged support ticket. If it didn't, frankly, it would be mayhem.

    I think it always pays to have your customer service organized and running efficiently - helps everyone in the long run.
  • Steve K9ZW
    Steve K9ZW Member ✭✭✭
    edited January 2019

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories