Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?
SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
What is the current status of the PXGL and The Tuner (How about some photos) We are INVESTED!
David-N5PSM
Member ✭✭
We that have invested in the pre-orders would like an update on the TUNER and Th PXGKL How about some photos to quiet us down?
0
Answers
-
It would be nice to hear some info on the tuner. As least some updated specs.0
-
Flex has been very quiet lately. I haven't seen a post from Tim in awhile. Hope he is OK.0
-
My guess is that they're busy: new website, pending release of PGXL & TG, structural organizational changes maybe, and who knows what else is in the queue. I could be wrong, but it feels like growing pains - but that could be a leading indicator of good things.
Trust me, I'm impatient too - but confident that when it's ready we'll be the first to know. Pictures would be nice, but not really on the top of my list.
73
Jim, WQ2H
0 -
I as told from an emplyee that Flex is addressing the comunity in a different way. This is why some questions are not being answered as fast as we have had in the past. I beleive Tim has taken on other respnsibities as well.0
-
That's a bummer. It was always nice getting answers directly from Flex employees. I guess all good things come to an end. Glad to hear that Tim is still around. He used to be on the community all the time.0
-
I hope it is just a transition, I think the community is too important. But as I read around I see the help desk Is active and are responding fast to people.0
-
Getting one on one support on-call from company employees is a luxury, and as the company grows probably not sustainable.
Totally understand their position from a business perspective - keeping the "help desk" and the "community" somewhat autonomous. At our firm, any issue, question, or request for assistance regardless of customer or complexity must start with a logged support ticket. If it didn't, frankly, it would be mayhem.
I think it always pays to have your customer service organized and running efficiently - helps everyone in the long run.0 -
1
Leave a Comment
Categories
- All Categories
- 294 Community Topics
- 2.1K New Ideas
- 538 The Flea Market
- 7.6K Software
- 6K SmartSDR for Windows
- 139 SmartSDR for Maestro and M models
- 337 SmartSDR for Mac
- 251 SmartSDR for iOS
- 226 SmartSDR CAT
- 175 DAX
- 345 SmartSDR API
- 8.8K Radios and Accessories
- 7K FLEX-6000 Signature Series
- 46 FLEX-8000 Signature Series
- 860 Maestro
- 45 FlexControl
- 838 FLEX Series (Legacy) Radios
- 809 Genius Products
- 401 Power Genius XL Amplifier
- 280 Tuner Genius XL
- 89 Antenna Genius
- 246 Shack Infrastructure
- 168 Networking
- 377 Remote Operation (SmartLink)
- 119 Contesting
- 593 Peripherals & Station Integration
- 116 Amateur Radio Interests
- 880 Third-Party Software