Cannot "Disconnect User"

W7KHZ

SmartSDR shows that my radio is in use on my local network (remotely controlled) computer, but will not allow me to "Disconnect User". For some reason the connection failed between the radio and the computer after leaving it up and running on WSJTX for several hours. I have reset the computer (remotely) and restarted SmartSDR seeing the same "In Use" indication and my computer name. This is not the first time this has done this. It also does it on another radio that I use at the local network I am on now. We have not yet installed a "brute force" remote power reset for the Flex Radio (6300) yet, but it now looks very necessary. I am 250 miles away from the radio now and will need to have someone else visit the shop and power down the radio. Why does the (these) radio(s) stay hung up like this? Is there not a internal watchdog routine of some type that disconnects the connection when it is no longer there after a significant period of time????? Does anyone have or know of a "secret" tool I can use to override this error, as the SmartSDR program can evidently talk to the radio, it just isn't "smart" enough to tell it to reset the frozen connection that it thinks still exists.

Bill English

Mark WS7M

Watts - K4QJZ

The problem appears to be the smartlink server, I get the same error message when I use the smartlink server. However if I go in to my remote site via my own VPN all is functinging normally.

W7KHZ

I am pretty sure that this is not related to the Smartlink server. But I could easily be wrong as it only appears to be a local connection to the radio and not via a Smartlink session. It’s not new behavior. It has been something that happens every now and then since we started using these radios a few months ago.

W7KHZ

Yes. That is the same behavior we have seen on both radios and when only connecting using a LAN connection to the radios using a computer locally or remotely. This is not something we have seen with a Smartlink session. I have been able to reset those without much of a problem or disconnect an existing Smartlink user.

W7KHZ

John - AI4FR