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Awesome service

Neil N4FN
Neil N4FN Member
edited July 2018 in FLEX-6000 Signature Series
This past Tuesday I received an email from Flex service saying they were ready for the part 2 of the PEN update  (I had already replaced the heat sink). Boxed it up and with the prepaid UPS label (classy) dropped it of at UPS.  Flex received it on Thursday at about 12:30. On Friday I received another email from Austin with the return tracking number saying my 6400 was on the way back to me. Actually the title is not correct in retrospect, it should state "BEYOND AWESOME". Many other manufacturers should take a lesson from Flex service, typically if there is a fault or problem you pay to ship it back, not so with Flex...WELL DONE!

Comments

  • Olaf, W9FY
    Olaf, W9FY Member ✭✭
    edited July 2018
    Me too!
    Unit arrived at Flex on Thursday, late Friday received an e-mail PEN update was done, and 
    unit was going to shipping, guess it will go out Monday.
    One day turn.
    Thanks Flex!

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