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E-Mail from Gerald

K0FLY
K0FLY Member ✭✭✭
edited June 2018 in FLEX-6000 Signature Series
My 6600 developed a short across the Anderson Power pole connectors.  I contacted the help desk, Neal shortly determined that I had a hardware problem and started the RMA process.  A 10 uF cap  on the 12 volt input had shorted.

This evening I received an E-mail from Gerald informing me which part failed and the repair actions taken.

It great when the company president takes the time to personally inform the end user of his radio status, great customer relations and product support.

Thanks Gerald and say hi to Neal.

Thanks and 73

Gayle K0FLY

Comments

  • Wayne
    Wayne Member ✭✭
    edited June 2018
    Hopefully it didnt burnup your power supply.

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