Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

SmartSDR v3.8.19 and the SmartSDR v3.8.19 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

Flex Customer Service has been outstanding in helping me resolve my problem.

Ron WD5FUN
Ron WD5FUN Member ✭✭
edited June 2018 in FLEX-6000 Signature Series
Was having a problem with interrupts and restarts on my 6400M so Tim started a help ticket to help resolve my problem.  It took several days to identify the problem, but Tim was right there with me several times a day for several days.  We found the problem and my 6400M is performing like the great radio I hoped it would be.  It is really refreshing to work with a company who has people in their customer service department who actually care.  Thanks Flex for a great radio and great customer service.

Comments

  • KB4OIF
    KB4OIF Member ✭✭
    edited April 2018
    I agree with you  Ron.  The community is also a great place to get info.  Working on my rebooting thing now.
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited April 2018
    You're very welcome, Ron.  Thanks for the kind words.
  • Wayne
    Wayne Member ✭✭
    edited June 2018
    Inquring minds want to know ... so what was the problem causing it?
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited April 2018
    A bad cable in the network was causing the radio to intermittently drop connection with the Front Panel

  • Wayne
    Wayne Member ✭✭
    edited April 2018
    Thanks!

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