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Flex Customer Service has been outstanding in helping me resolve my problem.

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Ron WD5FUN
Ron WD5FUN Member ✭✭
edited June 2018 in FLEX-6000 Signature Series
Was having a problem with interrupts and restarts on my 6400M so Tim started a help ticket to help resolve my problem.  It took several days to identify the problem, but Tim was right there with me several times a day for several days.  We found the problem and my 6400M is performing like the great radio I hoped it would be.  It is really refreshing to work with a company who has people in their customer service department who actually care.  Thanks Flex for a great radio and great customer service.

Comments

  • KB4OIF
    KB4OIF Member ✭✭
    edited April 2018
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    I agree with you  Ron.  The community is also a great place to get info.  Working on my rebooting thing now.
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited April 2018
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    You're very welcome, Ron.  Thanks for the kind words.
  • Wayne
    Wayne Member ✭✭
    edited June 2018
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    Inquring minds want to know ... so what was the problem causing it?
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited April 2018
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    A bad cable in the network was causing the radio to intermittently drop connection with the Front Panel

  • Wayne
    Wayne Member ✭✭
    edited April 2018
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    Thanks!

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