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SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
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Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
FLEX-6500 will not receive.
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Ken Howard
Member
No traffic is seen in waterfall. I do hear noise. Antenna works okay on a Icom-7100. I am a new user. This Flex-6500 worked okay prior to antenna change. New antenna tunes okay.
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Comments
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Usually when that happens to me, I have inadvertently selected another antenna or transporter port for receive. Check there first.
If that doesn't work, switch your antenna to another port and try there.
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Switching between ant1/ant2, what does it do?
If you get nothing on ant1 or ant2, I would suggest a helpdesk ticket as your radio may need to be returned for repair... but try both ports first.
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Switching ant1/ant2, no difference.
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Neg. results.
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should then follow Ria's advice,helpdesk...0
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Another quick check - make sure you don't have "Loop" selected on either of the ANT1 or ANT2 selections.0
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Check.
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Sorry to be the bearer of bad news then:
https://helpdesk.flexradio.com/hc/en-us/articles/202118688-How-to-Submit-a-Request-for-Technical-Sup...
Open a ticket and they'll get back to you.0 -
I would do a factory reset to make sure there isn't a setting that is causing a problem. You press and hold the OK button while powering on the radio. After the front panel display counts down to 0 and the power LED turns white, release the OJ button.
Then try using the RX-A port and select it as the RX antenna.2 -
This is a real stab in the dark - but one time I was wondering why my radio wasan't working. I fooled around for a half hour before I figured out I was connected to my dummy load. Yikes!0
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I can see where that could occur for sure, but not it. Thanks for your response.
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Thank you. This has been done to no avail.
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Have not tried the RX-A port. Will have to research this. The radio is at the E. O. C. in my county and I volunteer there, so I will try this asap. Thanks.
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Tim it is not transmitting either.
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This issue ended up being a hardware problem that was triaged and handled by the HelpDesk as an RMA to service.1
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