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SmartSDR v3.8.19 and the SmartSDR v3.8.19 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.8.19 and the SmartSDR v3.8.19 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
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Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
The Login screen for SmartLink is blank.
Russell Locke
Member
I have never been able to login to set up SmartLink on my 6300. It just shows a blank screen. I did upgrade to 2.33 last night and it had no affect. HELP!
1
Comments
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When you click on the Icon for SSDR what comes up? Make sure it is the correct Icon for the Version you are starting.0
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Do a Help ticket!!, some of the 6300's had a serial number problem that SmartLink couldn't deal with and they had to manually enter the serial number.
This issue may have been resolved but it's something to look at.
73's
Bret
WX7Y
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I am not sure the serial number problem would cause the blank screen...
can you post a screen shot of the blank screen you see?0 -
I have converted this topic to a support HelpDesk ticket (http://helpdesk.flexradio.com) for expedited issue resolution. Please respond using the HelpDesk ticket for issue resolution.
If anyone else is experiencing an issue similar to this one, please submit a HelpDesk support ticket for issue resolution.
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I had the exact same issue when I bought a used 6300 last week. I would login and all I got was a blank screen, I could connect to the rig locally but that was all, so I did a system reboot (held on/off down 4 seconds) and I reinstalled Smart Link and I was able to see the Login Screen and set my remote network settings up. Been working like a charm since then.0
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How did you reinstall Smart Link? What am I missing here? And sorry, Tim, but the help desk ticket was of no help.
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I just did a reset of the rig, I removed all the flex software from my PC and reinstalled it. The first time I logged in after that I got the setup screen I needed. That was the end of my problems.
When I logged on at first I tried both with Facebook and with an account I set up, both did the same thing. I would click login and the login screen would disappear. I could do a alt/tab to see what was open and I would see the chooser box and another blank box. Nothing else. I searched these forums and found nothing about those symptoms. I am not sure if the clearing of the previous owners settings fixed it or the reinstall. But it's fixed.
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