Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

Error new version 2.1.33 Flex 6500

Javi LU5FF
Javi LU5FF Member ✭✭
I'm having problems installing the new version,
these are the warning signs that appear to me,
I had never happened
any ideas?

error 1
image

error 2

image

Comments

  • Ria
    Ria Member ✭✭✭
    edited November 2019
    Hi Javi, It’s probably your antivirus. Pause it while installing and updating the radio.
  • Javi LU5FF
    Javi LU5FF Member ✭✭
    edited March 2018
    Hola Ria, Thanks for the help tomorrow I will try to have what happens ;)
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited March 2018
    You may have to rerun the installer after you turn it off if virus protection removed the firmware files.
  • Alan C
    Alan C Member ✭✭
    edited November 2019
    I had similar problems installing a previous version. Even though I AM the
    Administrator - some programs will not install unless you right click (the .exe file) and "Run as Administrator"


  • N6OIL
    N6OIL Member ✭✭
    edited June 2020
    Windows 10 Pro 64bit, Avast Anti Virus still on, software upgrade ran without a hitch for my 6500! 
  • Ria
    Ria Member ✭✭✭
    edited March 2018
    SmartSDR doesn’t require admin privileges. I would strongly recommend against that.
  • Ria
    Ria Member ✭✭✭
    edited March 2018
    Usually we on the alpha team “seed” the file to our antivirus software vendors so when it is generally available they have a signature for it. So in that case it will work. Ria
  • Javi LU5FF
    Javi LU5FF Member ✭✭
    edited March 2018
    Tks Tim
  • Takeshi Yamada
    Takeshi Yamada Member ✭✭
    edited March 2018
    It went smoothly as usual with my Flex6500.  I had expected some new functionality with it, but ....
    I hope FRS updates SmartSDR more frequently with new functionalities.

    By the way, recent Windows Insider Preview, 17115.1 rs4_release, killed my DAX and forced me to go back to the previous version.  JFYI.

    73 de JI1BNU
    Ken Yamad
  • Bill -VA3WTB
    Bill -VA3WTB Member ✭✭✭
    edited March 2018
    This was simply a maintenance release.
  • NX6D Dave
    NX6D Dave Member ✭✭
    edited December 2019
    Anti-virus could the be cause of your problem, but it is also quite possible that you simply have a corrupted copy of the installer.  We had a similar problem reported in this forum a week or so ago that turned out to have been caused by a shaky Wi-Fi system that corrupted the file.  You might try simply downloading it again and trying again.

  • WK2Y
    WK2Y Member ✭✭
    edited March 2018
    No problem installing with BitDefender on.
    Bob
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited March 2018
    This is not an installer issue.  The installer elevates it's rights to Admin for the install.  If you have a 3rd party security app that circumvents the rights elevation, then this issue will occur.
  • Alan C
    Alan C Member ✭✭
    edited March 2018
    I have to disagree with Ria. The CD I got with my 6400 would give similar errors as above and would not install SmartSDR (Windows 10 and I am the administrator). When I right clicked on the .exe. and used "Run as Administrator" it installed just fine.
  • N6OIL
    N6OIL Member ✭✭
    edited March 2018
    All of my installs didn't require "Run As" I am local admin on my machine Windows 10 Pro 1703. I think it's an issue tied to each users computer.
  • Javi LU5FF
    Javi LU5FF Member ✭✭
    edited March 2018
    hi all OM´s
    Thanks for all the comments!!
    everything remains the same

    disable the antivirus - same warning windows
    disable the malware - everything is the same

    uninstall antiviruis and malware and everything remains the same
    uninstall the smartsdr version, I cleaned the registry and the same problem

    download 3 times the software see. 2.1.33 for doubts and the same problem

    reinstall version 2.1.32 and install without any problem -- %-)

    Windows 10 Ver 1709.

  • Javi LU5FF
    Javi LU5FF Member ✭✭
    edited May 2020
  • k3Tim
    k3Tim Member ✭✭✭
    edited March 2018
    If we take the error message "source file corrupted"  at face value, time for some checksums:

    unix:~/Downloads$ md5sum SmartSDR_v2.1.33_Installer.exe 
    01fb54245d192feb885add1e6c413380  SmartSDR_v2.1.33_Installer.exe

    and

    unix:~$ md5sum FLEX-6x00_v2.1.33.106.ssdr 
    a8fec6f6c09909cb3628de56909981c9  FLEX-6x00_v2.1.33.106.ssdr
    image

  • Javi LU5FF
    Javi LU5FF Member ✭✭
    edited March 2018
    the file FLEX-6x00_v2.1.33.187.ssdr in C: ProgramData FlexRadio Systems SmartSDR Updates - it is not generated

    I still have the FLEX-6x00_v2.1.32.104.ssdr

    If I ignore the error, it installs,
    but I do not want to update the equipment just in case :(
  • Javi LU5FF
    Javi LU5FF Member ✭✭
    edited March 2018
    the problem was not yet resolved.
    I will wait for a future update
    how rare that version 2.1.32 installs without any problem like all previous
    and this last one gives me error.
    thank you all for your messages
    73s
    Javi LU5FF
  • Patrick
    Patrick Member ✭✭✭
    edited March 2018
    I recently had to disable Avast due to stability issues. SmartSDR now running stable. I plane to introduce Avast again soon. Major issue was that it was interacting in some way with the com ports. Both the computer ones and VSP also. I think it is a localized issue at this point. I will update when I reintroduce Avast.
  • Javi LU5FF
    Javi LU5FF Member ✭✭
    edited April 2018
    HI OMs
    I have disabled the Antivirus as requested
    But the error remains
    I see there is no certificate added to the installer file

    ver. 2.1.32

    image


    Ver. 2.1.33

    image


Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.