AG Program no loner opens

Tim VE6SH

While operating today the computer crashed and I received an error message "Driver IRQL not less or equal". This has happened before, but after rebooting everything functioned normally except for the Antenna Genius program. It simply will not open. I uninstalled and reinstalled the program (which went fine), but it still refuses to open (the cursor spins for a few seconds and the stops). I have tried running as administrator etc with no luck. The AG appears to be communicating with the LAN (LEDs flashing) and I tried reseating the CAT cable. Any ideas from people more computer savvy than me? I will also contact Ranko, but thought I would try here first.


73

Tim VE6SH

Jim Gilliam

Be sure that you are using the correict I/P address. It will change without your knowing it. If this is the problem, you can do a search for available AG's and reenter the correct I/P address.

Jim, K6QE

Tim VE6SH

Thanks Jim. My problem is the AG program will not even start so I can check the IP address. I double click on the AG icon and the program does not start (tried running as admin and same issue).Tim VE6SH

Mike VE3CKO

I have experienced this. Try to recycle the power to the AG to assure it grabs an IP from the sub-net your computer is on.

Tim VE6SH

I have recycled the power a few times and no luck. I have uninstalled the AG program and reinstalled with the same issue. The AG program will not open. Double clicking on the icon, trying to open as an administrator and the curser spins for a few seconds and that is it. I am baffled why the program will not open!

Tim VE6SH

By the way here is a picture of the blue screen I received when the computer crashed.

Tim VE6SH

OK. This got resolved thanks to Marko at 4O3A (on a Sunday evening his time!). He remoted on and found this:

"When your computer crashed it damaged AG configuration file for desktop app. I will put this issue to be resolved so it repairs itself automatically.

Thanks for this one...we never had it but it is something that could happen from time to time."

If anyone does know the root cause of the driver error I keep receiving per the blue screen please let me know. Microsoft does not have a definitive answer.

73

Tim VE6SH