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Status of 2.0 upgrades with radios that were crashing

Paul MPaul M Member
edited June 23 in SmartSDR for Windows
I was wondering if anyone that was having crashes has upgraded to 2.0?    My plan is to give 2.0  a week or so before I retrieve the radio from is air conditioned resting place in the warehouse, not being an early adopter, but I would like to get a few reports on how 2.0 is working for those who had issues with the previous version.  

Paul -W4PGM


  • Michael CosloMichael Coslo Member
    edited July 2017
    Eventually I will update - probably in a month, after the initial flurry of updaters. I'll let people know then. 

    note: I only had one crash which was fixed, so I might be an outlier. 

    note 2: an update hosed my WSPR setup, so I did the uninstall-reinstall tango, and it fixed it. Been fine since. 

    note 3: I still really think, hope, and cajole that FlexRadio Systems will consider my FlexRefresh idea of a small application that you can run as  a matter of habit every time Windows does an update. It would be a psychological boost, much better sounding than "A Windows 10 update hosed me again"

    note 4: the latest update has been hosing some video drivers. 
  • Jim GilliamJim Gilliam Member
    edited July 2017

    I have mentioned this before. I use a USB drive to run my Windows operating system. It gives me the pleasure of always going back to my hard drive if something goes awry and I don't play this waiting game. WinUSB allows one to image their operating system on a USB drive and you can run wild not caring what happens.

    Jim, k6QE

  • Mark_WS7MMark_WS7M Member ✭✭
    edited June 23
    Wow air conditioned warehouse... Is it connected and working there?

    I have not been able to be very active due to work time constraints so 2.x was interesting to me as I could probably use my radio more remotely.

    So far it is stable.  Here are a couple of things:

    1) Read the quick start guide front to back and read it again before you attempt the upgrade.  I think the vast majority of issues have been people not following a step.  

    2) I DID NOT use a google or facebook login for SmartLink.  I am not sure if that is any issue but to me it was one more possible weak link.  I created my own account based on my email and a password.

    3) I disagree with the FRS employee that said you do not need to uninstall SmartSDR 1.x.  Well he is partially right but once you do update to 2.x you really cannot use 1.x as it will require you to downgrade your firmware.  So I uninstalled it.    My sequence:

    a) Reboot the computer
    b) Reboot the radio
    c) Run SmartSDR 1.x and make sure I can find the radio and connect to it
    d) Disconnect and quit SmartSDR, SmartSDR CAT and DAX control panel
    e) Using programs and features in control panel:  uninstall SmartSDR.  Uninstall FlexVSP.
    f) Reboot
    g) Install SmartSDR 2.x

    4) After installing SmartSDR 2.x BEFORE you try to do anything with smartlink, run SmartSDR and your radio should show up with an UPDATE label.  Go ahead and update it.

    5) When the radio is updated attempt to connect to it locally (no smartlink) using SmartSDR.  This is where you will probably be prompted to purchase a license.  I used paypal and had no issues.  I assume credit cards have worked ok.

    *** At this step quite a few people have had issues getting the server to refresh and show their copy as licensed.  If this happens I think you need to call FRS so probably best to do this during regular hours in case there is a problem.  I did not have one.  It just worked.  I had to refresh twice but after that it locked in.

    6) Again attempt to connect to your radio locally (no smartlink).  You should be able to connect and run as you did before in 1.x.

    7) Assuming you get this far, follow the process in the quick start guide for setting up and registering the radio for SmartLink.  You will need a mic or key to actually key the radio.  In my case I was able to use my WinKeyer USB and I had to send like three V characters and it came back and said it was all good to go.   As soon as I did this my copy of SmartSDR 2.x I had running at work and logged into my SmartLink account suddenly showed my radio.

    From this point on I could connect to my radio over smartlink anywhere that I had installed 2.x and logged into SmartLink.

    That last statement is key:  You need to remember your SmartLink login/password as you will use it on your laptop, your iPad, your phone, any additional computers etc.

    At this point is fully possible now for you to go to a friends house, even a non-ham, install SmartSDR 2.x on his or her Windows computer, login to SmartLink and run your radio remote and show it off.

    Of course you can do this on your own laptop but if you had a ham friend that wanted to try your radio and you were feeling generous you could do exactly that.  Install 2.x for him/her, give him/her your SmartLink login/password and they can run your radio remote.

    At this point in time you have the following abilities:

    1) Voice Rx/Tx  IE if the remote computer has a mic of some kind you can transmit using it
    2) CW using the cwx window

    You cannot do anything that requires DAX as digital audio is not coming over yet.

    You also cannot directly control other shack devices like rotators, amps, etc through this interface.  For that you will still need a VPN or other access to your shack.  

    When FRS comes out with power genius amp then you will be able to control that.  But anything else you are on your own.  For this reason I still have a VPN setup so I can control various parts of the shack.

    This is probably more than you wanted to read but it is what worked for me.  After installing it feels like the same SmartSDR that it always was.   SmartLink offers a low-bandwidth connection which seems to work ok on slower LANs but probably not all.
  • Paul MPaul M Member
    edited July 2017
    Thanks for the update and instruction. I'll keep them handy for when I upgrade.

    As for the warehouse, yes it is running although not as cool as when we had a business operating.  The building is leftover from a business that I sold a few years ago and the warehouse has become the repository for what the kids left behind that they cannot do without but have no place to put it just now. I believe that is an exact quote of their pleading every time I tell them that I am going to put it up for sale.  And to be honest some of our stuff, too. 

    Thanks for the reply and the detailed instructions.  

    Paul -W4PGM
  • Tim - W4TMETim - W4TME Administrator, FlexRadio Employee admin
    edited July 2017
    3) I disagree with the FRS employee that said you do not need to uninstall SmartSDR 1.x.  Well he is partially right but once you do update to 2.x you really cannot use 1.x as it will require you to downgrade your firmware. 

    This is no different than switching between any different version of SmartSDR.  The only difference is that 2.x CAT and DAX will not work with a radio running 1.x firmware.

    I have to keep several 1.x and the new 2.x versions loaded for providing customer support.  I switch between various version daily.  It just takes a little time to do the firmware down/upgrades.
  • Ken - NM9PKen - NM9P Member ✭✭
    edited July 2017
    Lots of good info, Mark.
    Just a couple of places of divergence for me.  (a matter of difference, not right or wrong...)

    1) While it has been my usual habit to uninstall previous versions before an upgrade,  I left V.1.10.16 installed, since as an Alpha Tester I may need to downgrade in order to test any new releases (V.1.10.17?) that may be needed.  I was careful to place the shortcuts to the V.1.X software in another folder so as not to accidentally click them.  I have had no problems with both of them existing on my system.

    2) I would also like to see a quick batch file that uninstalled all of the DAX Drivers and reinstalled them.  The resistance I have encountered is that it is necessary to wait until one set is finished uninstalling before beginning to install the next set.  Then the computer must be rebooted before beginning to run the batch files to re-install the DAX Drivers.   

    There are removal and re-installation batch files in the program directory, but they are buried in the FlexRadioSystems drivers directory.  There are four or 5 of each set and they are in different sub-directories.  I also found out the hard way that they must be run "As Administrator" or they don't do anything correctly.  Then reboot, then run the install batch files "As Administrator." If I clicked them all in sequence without waiting for the first one to finish, I had problems, because they seem to be just simple batch files.  But each one takes a different amount of time.  And this changes depending upon the particular computer and installation.

    3) If you want to control your Antenna Rotor remotely, you don't necessarily need a VPN, but you do need to run PSTRotatorAZ.  It has a Web interface portal, and also a TCP interface.  If I address it with one of my DDNS addresses, and the correct port number (which I have customized) then I can run PSTRotator from my Office desktop just as if I were running it at home...PROVIDED that I have first started it at my home shack computer which is connected to my E.R.C. box and Yaesu Rotator controller.

    PSTRotator also has a port for a StepIR antenna, though I don't have one of those to test!

    It would be really nice of DDUtil had a TCP Server/Client add-on that would allow the same type of control interface across the internet......Hmmmm.

    In any case...V.2.0 is a lot of fun, and it is just the beginning!

    I will delay publication of my "dream list" of enhancements until the smoke clears at FRS Headquarters and FRS staff has had a break!

    See you on the air!

    Ken - NM9P

  • Michael CosloMichael Coslo Member
    edited July 2017
    Tim, have the adult beverage of your choice - on me. I'll reimburse you when I see you at Hamcation in February. 

    Aww, heck - have a couple. You deserve it.
  • Tim - W4TMETim - W4TME Administrator, FlexRadio Employee admin
    edited July 2017
  • Norm - W7CKNorm - W7CK Member ✭✭
    edited July 2017
    I actually asked the author of DDUtil about a year ago if he would be willing to implement a client that could be used when running remotely.  He declined and if I remember correctly said he didn't have any plans to implement that functionality.

    I'd sure love to see a Client/Server DDUtil.  That would give us FULL control of our amps, tuners, rotors as well as a clean interface to our Flex 6000s.

    Norm - W7CK

  • Bill W2PKYBill W2PKY Member ✭✭
    edited July 2017
    Sad to say my radio crashed after 24 hours.
  • KY6LA_HowardKY6LA_Howard La Jolla, CA. Paris and Sablet FranceMember ✭✭✭
    edited June 23


    A lot of us would be happy to pay for a Web Interface to DDUTIL so we do not need to VPN to be able to control Amps, Rotors, SteppIR's

    Yes I know you can send frequency data via USB but that is not sufficient for remote control

  • Roy LauferRoy Laufer Member ✭✭
    edited July 2017
    Getting back to the original question:

    I had a consistent string of crashes with the last non-beta version of 1.10.

    I updated to 2.0 yesterday and had a little problem with my 2M FM signal dropping out for milliseconds. I down-graded, then re-flashed 2.0, powered down, unplugged it and then started it back up and now FM is fine.

    In the 1.10 past the crash interval varied, from 3 hours to 36 hours...

    It's been 38 hours and no crash!

    Thank you FRS!

    Roy AC2GS

  • Tim - W4TMETim - W4TME Administrator, FlexRadio Employee admin
    edited July 2017
    Bill, based on your HelpDesk ticket, your radio did not crash (a fatal error); the firmware was still running.  You had a disconnect (which can be caused by numerous reasons not related to a crash) and when you powered down the radio normally, CAT threw an inner exception error. 
  • edited July 2017
    Howard, I too would pay for that. Jeff
  • Ken - NM9PKen - NM9P Member ✭✭
    edited July 2017
    Wouldn't it be nice to have a gob of DDUtil macros remotely available, too!
  • Mike_VE3CKOMike_VE3CKO Member ✭✭
    edited April 2019
    I would more call a lockup, but seemed more prevalent when I both panadapters were open on the 6700 with one of them on 2m. So far all good.
  • W9OYW9OY Alpha Team Member ✭✭
    edited July 2017
    I've been running V 2.× for 6 months in the alpha channel. I't's VERY STABLE. 73 W9OY
  • Larry BenoitLarry Benoit Member ✭✭
    edited July 2017
    DDUtil will work natively for remote operations without VPN. There is a simple and effective solution for using DDUTil to control accessory equipment with serial interfaces while using SmartSDR 1.x or  2.0 for remote operations: Ethernet to serial adapters.    

    While I haven't upgraded to 2.0,  I've installed a USR-540 (4 port serial to Ethernet adapter) and operated seamlessly over a LAN and WAN with excellent results. VPN is not needed to support these adapters, nor is a running computer in the shack. I've also successfully employed Startech Ethernet to serial adapters. 

    Larry KB1VFU

  • Rick W7YPRick W7YP Member
    edited July 2017
    In the first 38 hours of running after upgrading to 2.0,  I had the radio crash twice.  Unlike the regular crashes I was having with 1.10.16, neither of these crashes trashed my panadapter and slice receiver configurations.  The radio responded to a short push of the on/off switch, albeit it took roughly 60 seconds to shut down.

    I'm working with Tim at FRS to resolve this issue.  I'll keep the group aware of our progress.


  • KS0CWKS0CW Member ✭✭
    edited July 2017
    i was beginning to wonder if this was going to rear it head... 
  • KS0CWKS0CW Member ✭✭
    edited July 2017
    FWIW... my radio under 1.x has always responded to a short push of the on/off switch, albeit it took some time to shut down....
  • Rick W7YPRick W7YP Member
    edited July 2017
    I've crashed twice in my first 38 hours under 2.0 with two HF pans and one 2m pan.  I hope you have better luck.

  • Rick W7YPRick W7YP Member
    edited July 2017
    Like you, I had a nonstop string of crashes with 1.10.  I was hoping that 2.0 would make that ancient history for me; sadly, I've crashed twice in my first 38 hours on 2.0 with two HF pans and one 2m pan.  I hope you have better luck.

  • Rick W7YPRick W7YP Member
    edited July 2017
    Lee, would you mind sharing what, if anything, you have hooked up to your 6XXX's USB ports and what panadapters and slice receivers you have configured?


  • Andy M5ZAPAndy M5ZAP Member
    edited February 11

    I have had no Flex lockups since installing V2.0 on day of release. However my lockups were rather sporadic and often clustered in groups.

     I will report back if I do get any lockups on V2.0  So far so good!!

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