V2.0 LE installation

Chris DL5NAM

Have installed V2.0, have account at server, i click my F6 and the FRS show window pop up, i add to chart ( TRX ID is included) = 199 US$

Have a LE Edition, so my serial number must not be stored as shop system?

Chris

Ria

Hi Chris,

LE radios were supposed to be pre-authorized for 2.0. If you're having problems and your radio is showing up as needing a license, contact support and they'll work it out for you.

Ria

Mike va3mw

Chris

Can you send an email to support please with your radio serial number and they will take care of it.

Thanks, Mike

Doug g4ovr

g4ovr    same here serial number 3413-0588-6500-8492
thanks Doug g4ovr.

Chris DL5NAM

OK, have never this service. Have to check what email address i have to use.

... a very nice for question for FRS i have too: in FRS shop only can US Ham's - we EU's since a year not longer can order any parts

Ria

I believe EU hams can only order the 2.0 licenses in the store, but anything else needs to be purchased from authorized dealers. This is due to regulatory issues that dealers are better equipped to handle.

Ria

Tim - W4TME

Please open a HelpDesk support ticket (https://helpdesk.flexradio.com)  to resolve this issue.  For details on how to submit a HelpDesk support ticket, please refer to the following URL: http://helpdesk.flexradio.com/hc/en-us/articles/202118688-How-to-Submit-a-Request-for-Technical-Supp...   

Tim - W4TME

We are selling select items for EU customers using the Online Store.  SmartSDR v2 is the only one currently available.

Tim - W4TME

Please open a HelpDesk support ticket (https://helpdesk.flexradio.com)  to resolve this issue.  For details on how to submit a HelpDesk support ticket, please refer to the following URL: http://helpdesk.flexradio.com/hc/en-us/articles/202118688-How-to-Submit-a-Request-for-Technical-Supp...   

Rick Hadley - W0FG

I installed V2.0, and registered with SmarkLink, but was never presented with a License Require/Buy option.  The software is running fine on my 6500, but when I attempt to test the SmartLink in automatic mode (my router does support uPNP), it returns a red circle.  Something must be missing somewhere.  Any ideas before I do an uninstall and reinstall?

Tim - W4TME

Make sure UPnP is enabled on your router.  If you have UPnP view capability in your router, then you should see the two ports opened by your radio.

If not, you will need to set up manual port forwarding if your router does not support UPnP.  This is covered in the Troubleshooting section in the SmartLink Quick Start Guide for SmartSDR.

NX6D Dave

Rick

Uninstall and reinstall won't have an effect on this problem. Hover the mouse cursor over the Test result (red) dot. The system will show information about the port status.

I would power cycle the radio once, with DC off during the cycle, to give the radio a clean shot at setting up the ports.

Make sure UPnP is actually enabled in the router.

Chris DL5NAM

first tests run well (on PC, Maestro and iPad)- my thanks to

Dudley (WA5QPZ) FlexRadio Systems Support