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V2.0 LE installation

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Chris DL5NAM
Chris DL5NAM Member ✭✭✭
edited April 2020 in SmartSDR for Windows
Have installed V2.0, have account at server, i click my F6 and the FRS show window pop up, i add to chart ( TRX ID is included) = 199 US$

Have a LE Edition, so my serial number must not be stored as shop system?

Chris

Answers

  • Ria
    Ria Member ✭✭✭
    edited April 2020
    Options
    Hi Chris,

    LE radios were supposed to be pre-authorized for 2.0. If you're having problems and your radio is showing up as needing a license, contact support and they'll work it out for you.

    Ria
  • Mike va3mw
    Mike va3mw Member ✭✭
    edited February 2018
    Options
    Chris

    Can you send an email to support please with your radio serial number and they will take care of it.

    Thanks, Mike

  • Doug g4ovr
    Doug g4ovr Member ✭✭
    edited July 2017
    Options
    g4ovr    same here serial number 3413-0588-6500-8492
    thanks Doug g4ovr.

  • Chris DL5NAM
    Chris DL5NAM Member ✭✭✭
    edited July 2017
    Options
    OK, have never this service. Have to check what email address i have to use.

    ... a very nice for question for FRS i have too: in FRS shop only can US Ham's - we EU's since a year not longer can order any parts
  • Ria
    Ria Member ✭✭✭
    edited July 2017
    Options
    I believe EU hams can only order the 2.0 licenses in the store, but anything else needs to be purchased from authorized dealers. This is due to regulatory issues that dealers are better equipped to handle.

    Ria
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited July 2017
    Options
    Please open a HelpDesk support ticket (https://helpdesk.flexradio.com)  to resolve this issue.  For details on how to submit a HelpDesk support ticket, please refer to the following URL: http://helpdesk.flexradio.com/hc/en-us/articles/202118688-How-to-Submit-a-Request-for-Technical-Supp...   
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited July 2017
    Options
    We are selling select items for EU customers using the Online Store.  SmartSDR v2 is the only one currently available.
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited July 2017
    Options
    Please open a HelpDesk support ticket (https://helpdesk.flexradio.com)  to resolve this issue.  For details on how to submit a HelpDesk support ticket, please refer to the following URL: http://helpdesk.flexradio.com/hc/en-us/articles/202118688-How-to-Submit-a-Request-for-Technical-Supp...   
  • Rick Hadley - W0FG
    Rick Hadley - W0FG Member ✭✭
    edited April 2020
    Options
    I installed V2.0, and registered with SmarkLink, but was never presented with a License Require/Buy option.  The software is running fine on my 6500, but when I attempt to test the SmartLink in automatic mode (my router does support uPNP), it returns a red circle.  Something must be missing somewhere.  Any ideas before I do an uninstall and reinstall?

  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited July 2017
    Options
    Make sure UPnP is enabled on your router.  If you have UPnP view capability in your router, then you should see the two ports opened by your radio.

    If not, you will need to set up manual port forwarding if your router does not support UPnP.  This is covered in the Troubleshooting section in the SmartLink Quick Start Guide for SmartSDR.
  • NX6D Dave
    NX6D Dave Member ✭✭
    edited July 2017
    Options
    Rick

    Uninstall and reinstall won't have an effect on this problem. Hover the mouse cursor over the Test result (red) dot. The system will show information about the port status.

    I would power cycle the radio once, with DC off during the cycle, to give the radio a clean shot at setting up the ports.

    Make sure UPnP is actually enabled in the router.
  • Chris DL5NAM
    Chris DL5NAM Member ✭✭✭
    edited July 2017
    Options
    first tests run well (on PC, Maestro and iPad)- my thanks to

    Dudley (WA5QPZ) FlexRadio Systems Support

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