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6500 Shut down now wont start "CPU Fan Error"

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Joel Rubincam
Joel Rubincam Member ✭✭
edited April 2019 in FLEX-6000 Signature Series
I got this error in the middle of the IARU contest yesterday.  1st one using the flex.  and now it wont start.  "Shutting Down... Error CPU Fan Speed" . Its only 1 month old purchased new.  
Joel,
NF3R

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Comments

  • Mack
    Mack Member ✭✭✭
    edited March 2019
    Open a support ticket online. Flex typically has quick turn around if it must go back to the mother ship. Mack W4AX Alpha Team
  • Kevin N9JKP
    Kevin N9JKP Member ✭✭
    edited April 2019
    Just out of curiosity, does this error indicate any fan failure, e.g. the case fans or only those in the rf cage?
  • Cal N3CAL
    Cal N3CAL Member ✭✭
    edited July 2017
    Joel you will have to open a support ticket for the CPU fan error.   I had this same issue on my 6500 as well as others that have reported it here on the forum.  Your rig will have to go back to Flex but they should handle everything for you.  They have excellent customer service. 

    Based on the number of folks who have had this issue I hope Flex can make some improvements on the 6400/6600 fans!  

    Cal/ N3CAL
  • Matt (K0KB)
    Matt (K0KB) Member ✭✭
    edited October 2018
    Very good customer support at flex. My 6700 had a fan error and they flipped it super fast. On mine I could reboot it a few times and get it running, so that might be worth a try if there's something in particular you want to work. I realize its too late to be competitive in the contest, but it's a thought anyhow.
  • Joel Rubincam
    Joel Rubincam Member ✭✭
    edited July 2017
    thanks Matt,   it did start backup after trying a few times
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited July 2017
    This issue is being handled expeditiously via a HelpDesk support ticket.

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