Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?
SmartSDR v3.8.19 and the SmartSDR v3.8.19 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.8.19 and the SmartSDR v3.8.19 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Problem Solved with iPad & SmartSDR for iOS w/Help from Marcus
Mike W8MM
Member ✭✭
I was being driven to the brink trying to solve a weird problem where my iPad Pro acted differently than my iPhone 6 while using SmartSDR for iOS.
Both devices USED TO work very well and acted the same. Then, one day, my iPad wouldn't find any radios using the "Discover" option. The iPhone still behaved normally. I tried all sorts of messing around trying to restore my iPad to its previous wonderful operation. No dice.
I e-mailed the app author, Marcus, and he was very helpful in making suggestions as to what might be the trouble. I told him it seemed to me that there was something wrong, buried in the iPad that was messing up the connection. After many cycles of removing and re-installing the app, I sort of accused his app of leaving something behind in a hidden file that was not being removed.
Marcus spent quite a bit of time checking his code and patiently teaching me that iOS cannot leave any hidden files after removing an app. We then looked at networking and router configurations thinking something had gone wrong that was blocking UDP traffic to the iPad. I upgraded the firmware in my Draytek Vigor 3900 and the subsequent restart re-arranged all the DHCP leases to new IP addresses and still nothing improved. Darn!
Then, quite by accident I decided to try K6TU's iPad app (I was an early adopter) to see if it had any problem. I discovered that the subscription had expired since the last time I used it and it displayed a message that said "no radios found". Darn --- same problem.
Just for fun, I decided to un-install Stu's app and low and behold, SmartSDR for iOS immediately returned to its old glory, working exactly like it used to. When the K6TU app had a current subscription, it and SmartSDR for iOS coexisted peacefully for a very long time with no problems at all. It was only after the subscription expired that the K6TU app appeared to hang up other apps trying to use Flex UDP broadcast traffic.
After all the time and effort I and Marcus spent trying to fix the problem, I was not very amused to find the culprit to be caused by an expired app.
I want to publicly thank Marcus for being so helpful and responsive. I really appreciate all his efforts.
Both devices USED TO work very well and acted the same. Then, one day, my iPad wouldn't find any radios using the "Discover" option. The iPhone still behaved normally. I tried all sorts of messing around trying to restore my iPad to its previous wonderful operation. No dice.
I e-mailed the app author, Marcus, and he was very helpful in making suggestions as to what might be the trouble. I told him it seemed to me that there was something wrong, buried in the iPad that was messing up the connection. After many cycles of removing and re-installing the app, I sort of accused his app of leaving something behind in a hidden file that was not being removed.
Marcus spent quite a bit of time checking his code and patiently teaching me that iOS cannot leave any hidden files after removing an app. We then looked at networking and router configurations thinking something had gone wrong that was blocking UDP traffic to the iPad. I upgraded the firmware in my Draytek Vigor 3900 and the subsequent restart re-arranged all the DHCP leases to new IP addresses and still nothing improved. Darn!
Then, quite by accident I decided to try K6TU's iPad app (I was an early adopter) to see if it had any problem. I discovered that the subscription had expired since the last time I used it and it displayed a message that said "no radios found". Darn --- same problem.
Just for fun, I decided to un-install Stu's app and low and behold, SmartSDR for iOS immediately returned to its old glory, working exactly like it used to. When the K6TU app had a current subscription, it and SmartSDR for iOS coexisted peacefully for a very long time with no problems at all. It was only after the subscription expired that the K6TU app appeared to hang up other apps trying to use Flex UDP broadcast traffic.
After all the time and effort I and Marcus spent trying to fix the problem, I was not very amused to find the culprit to be caused by an expired app.
I want to publicly thank Marcus for being so helpful and responsive. I really appreciate all his efforts.
4
Comments
-
Marcus is fantastic and I love he is always looking for new ideas to improve his software.
0 -
I just installed Marcus’s app and it connects quickly and I can remotely control my Flex 6300 but I don’t get the panadapter or any audio on the iPhone or iPad, The Demo shows the panadapter and received audio but not whe. Connected via Smartlink!0
-
0
-
What is the K6TU app?0
-
It was an app available to remotely control and operate the radio before SmartLink existed. I believe it is no longer available on the app store. Dave wo2x0
Leave a Comment
Categories
- All Categories
- 289 Community Topics
- 2.1K New Ideas
- 536 The Flea Market
- 7.5K Software
- 6K SmartSDR for Windows
- 146 SmartSDR for Maestro and M models
- 360 SmartSDR for Mac
- 250 SmartSDR for iOS
- 231 SmartSDR CAT
- 172 DAX
- 353 SmartSDR API
- 8.8K Radios and Accessories
- 7K FLEX-6000 Signature Series
- 32 FLEX-8000 Signature Series
- 851 Maestro
- 44 FlexControl
- 847 FLEX Series (Legacy) Radios
- 799 Genius Products
- 417 Power Genius XL Amplifier
- 279 Tuner Genius XL
- 103 Antenna Genius
- 243 Shack Infrastructure
- 166 Networking
- 404 Remote Operation (SmartLink)
- 130 Contesting
- 632 Peripherals & Station Integration
- 125 Amateur Radio Interests
- 873 Third-Party Software