Flex5000a will not start the "Use" button does not light

Robert Fraley

I have been using the flex for a couple of years but now it does not start. The radio does not light the USE light on the interface and will not start. I dont know where to start troubleshooting.

WX7Y

Is the Power light on on the radio?
Is the firewire cable plugged in on both ends?
Look in Device manager and see if the firewire is there and is active and has no errors.
bring up the Flex Firewire Driver program and see if your radio shows up there , if not in the computer make sure the firewire card is fully seated, if in dought pull it out and re-set it.

If it doesn't  work after that then REPLACE the firewire card and firewire cable to see if that helps.

73's
Bret
WX7Y

Robert Fraley

I have just uninstalled my interface. I thought I had all the files saved to re-install it. Can you give me a hand with the files to re-install the software. I thought maybe it might have some problems. Thanks Robert

WX7Y

just download PowerSDR at http://www.flexradio.com/downloads/powersdr_v2-7-2_installer-exe/

View it in the Download Directory then Right click on the file after you have it downloaded and I ALWAYS use "Run as Administrator" to install programs that have drivers and say YES to everything.
Be sure to Re-Boot after the install

73's
Bret
WX7Y

Robert Fraley

Thank you, I have it loaded but its not showing in the available radio interfaces. How do i start it now?

Tim - W4TME

Your radio is no longer communications with the PC. This is your issue. Reloading software will probably not solve the issue. This can be a Windows operating system issue related to the system 1394a bus driver or a physical issue, like a bad FireWire cable or a malfunctioning FireWire card. I'd open a HelpDesk support ticket

Robert Fraley

Thanks Tim but I have already uninstalled the interface. How do i get it back to the available radio interfaces. I see only the demo now?

Tim - W4TME

When the radio is properly communicating with the PC, it will automatically show up in the chooser.

Robert Fraley

even though I deleted it?

Tim - W4TME

I think you are missing a very fundamental issue here.  If the radio hardware and the PC are not communicating via the Firewire link, the radio will never show up in the chooser.  There can be a multitude of reasons why this might be happening.

As I recommended before, I strongly urge you to open a HelpDesk support ticket.  The Community is not a place where FlexRadio provides one-on-one support. 

Robert Fraley

ok, thank you. How do get helpdesk support?

Tim - W4TME

https://helpdesk.flexradio.com/hc/en-us/articles/202118688-How-to-Submit-a-Request-for-Technical-Sup...

Robert Fraley

Thank you much Tim. Sorry for the trouble.

Tim - W4TME

No problem.