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Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?
SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Router Issue
Michael Coslo
Member ✭✭
I hesitate to call this a problem, since I've fixed it already, but it might help someone in the future. I updated the firmware on my Netgear 3400V2 wireless router, and SmartSDR would hang and not start afterwards. Rebooted the computer, same issue. But shutting down and rebooting the radio took care of the problem. Simple problem, simple fix.
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Comments
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Yes, basic troubleshooting practice if you just want to get back and working quickly.
- Network issues
power down and restart all devices; router, PC, Radio. If still a problem check and change network cables and restart all devices again.
- Software issues
shutdown restart PC and power cycle radio (off and on of power supply not just the power button on the radio). Still a problem then backup (profiles - export all), full uninstall of all Flex components (SSDR, DAX, CAT, VSP), reboot, reinstall Flex software (maybe with a fresh download), reboot PC and power cycle radio.
If the problem repeats over time then of course more detailed troubleshooting is needed. It is probably fastest to open a support ticket with FlexRadio. This will keep them aware of problems and they might be able to identify real bugs and fix for future releases.
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Recently I have faced the same issues with my Belkin router and i tried a lot to fix this issues but every time failed then I took help from Belkin n300 Router Support team and they helped me a lot fix this issues.0
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